Senior Manager, Consumer Experience—NA R&D

Kraft Heinz; Glenview (IL); Hybrid; USD 121,000 - 151,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible work arrangements

Paid time off

Job summary

Kraft Heinz seeks a Senior Manager, NA R&D – Consumer Experience, to lead consumer experience delivery for a brand portfolio in the NAZ. You will translate consumer needs into product design, requirements, and experience models across Food, Beverage, Snacks, and adjacent categories.

You will manage a Consumer Experience team, partner with Marketing, Innovation, Insights, and R&D leaders, and guide development from concept to validation with clear consumer direction.

Qualifications

• Bachelor's, Master's or PhD in Science (e.g., Engineering, Industrial Design) or Consumer Psychology disciplines.
• Minimum 8+ years of relevant experience with Bachelor’s or 7+ with Master’s or 6+ with PhD.
• Experience in consumer research, UX design, product innovation or related disciplines, including direct exposure to product development and commercialization.
• Demonstrated experience in Consumer Experience, Product Research, or applied consumer insights supporting product development and commercialization.

Responsibilities

• Lead a high-performing Consumer Experience team that enables strong renovation and innovation outcomes.
• Translate consumer needs, behaviors, and Jobs-to-Be-Done into clear product and experience requirements.
• Design and execute consumer learning plans to support renovation, innovation, and technology platforms.
• Partner with R&D, Brand, Innovation, and Sensory teams to guide concept, prototype, and experience validation.
• Build and deploy consumer models, frameworks, and tools that support product development and qualification.
• Coach and develop Consumer Experience scientists in research design, insight quality, and business influence.

Skills

People leadership

Cross-functional collaboration

Consumer research

UX design

Product innovation

Communication & storytelling

Travel willingness

Education

Bachelor's/Master's/PhD in Science or Consumer Psychology

Job description

Kraft Heinz seeks a Senior Manager, NA R&D – Consumer Experience, to lead consumer experience delivery for a brand portfolio in the NAZ. You will translate consumer needs into product design, requirements, and experience models across Food, Beverage, Snacks, and adjacent categories.

You will manage a Consumer Experience team, partner with Marketing, Innovation, Insights, and R&D leaders, and guide development from concept to validation with clear consumer direction.