Strategic Leader, Client Experience - Institutional Insurance

MassMutual; Boston (MA); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Learning & development resources via e

Access to professional networks and BR

Job summary

MassMutual seeks a Head of Client Experience for Institutional Insurance, guiding the strategy for BOLI, COLI, and ICOLI. This role leads Operations, Quantitative Consulting, and Business Systems Consulting with broad cross-functional influence across Sales, Product, and Finance to deliver exceptional client and advisor experiences.

The position demands a strong track record of strategic leadership, data-driven decision making, and the ability to drive initiatives that elevate client value and

Qualifications

• Bachelor's degree required.
• 10+ years in financial services, life insurance, or institutional insurance.
• 7+ years in leadership with strategic initiatives and product/in-force management experience.
• 5+ years developing and executing business strategies with metrics and outcomes.

Responsibilities

• Lead strategy for Institutional Insurance operating model and service delivery.
• Oversee New Business, Post Issue Services, Quantitative Consulting and Business Systems Consulting.
• Collaborate across Sales, Product, Operations, Compliance, Legal, Underwriting, Technology and Finance.
• Drive automation, reporting and capability enhancements for scalability.
• Develop and execute client experience and advisor experience strategies.

Skills

Leadership

Strategic thinking

Executive presence

Data-driven decisions

Cross-functional collaboration

Education

Bachelor's degree

MBA or advanced business degree

Tools

FINRA Series 6/63

Job description

MassMutual seeks a Head of Client Experience for Institutional Insurance, guiding the strategy for BOLI, COLI, and ICOLI. This role leads Operations, Quantitative Consulting, and Business Systems Consulting with broad cross-functional influence across Sales, Product, and Finance to deliver exceptional client and advisor experiences.

The position demands a strong track record of strategic leadership, data-driven decision making, and the ability to drive initiatives that elevate client value and