Strategic Lead, Federal Support Engineering

Ll Oefentherapie; Kansas City (MO); On-site; USD 150,000 - 190,000; Full time

Job summary

This senior leadership role heads a federal customer support organization focused on rapid, high-quality service during critical events and across the support lifecycle.

You will manage managers and individual contributors, shape the operating model, staffing strategy, and performance outcomes to scale operations.

Collaborate with Workforce Management and executive stakeholders to forecast demand, allocate resources, and drive data‑driven decisions in fast-moving, high-visibility situations.

Responsibilities

• Leads a Federal Customer Support organization overseeing escalation processes and lifecycle service delivery.
• Manages leaders and individual contributors to build leadership capacity, operational discipline, and team capability for scaling.

Job description

This senior leadership role heads a federal customer support organization focused on rapid, high-quality service during critical events and across the support lifecycle.

You will manage managers and individual contributors, shape the operating model, staffing strategy, and performance outcomes to scale operations.

Collaborate with Workforce Management and executive stakeholders to forecast demand, allocate resources, and drive data‑driven decisions in fast-moving, high-visibility situations.