Federal Customer Program Manager

Dell Technologies; McLean (VA); On-site; USD 150,000 - 210,000; Full time

Job summary

Dell Technologies seeks a Federal Customer Program Manager to lead end-to-end delivery of multi-LOB IT solutions for Federal customers in a fast-paced environment. You will oversee hardware configuration, fulfillment, and deployment, coordinating across engineering, services, facilities, security, finance, sales, supply chain and order management to ensure on-time, on-budget outcomes.

You will drive governance, manage scope and budget, forecast costs, and ensure all contract deliverables (CDRLs)

Qualifications

• Bachelor's degree or higher in a relevant field is required.
• 8–12 years of experience delivering complex IT infrastructure for Federal/public sector clients.
• Experience leading cross-functional programs with hardware, software, services, and logistics.
• Strong understanding of Federal contracts, CDRLs, security/compliance.
• Excellent communication and executive reporting skills.

Responsibilities

• Lead end-to-end delivery of multi-LOB IT solutions for Federal customers.
• Oversee cross-functional teams across engineering, services, facilities, security, finance, sales, supply chain.
• Manage scope, schedule, and budget; forecast and track costs; protect margins.
• Run program governance (steering committees, working groups) and maintain integrated plans.
• Coordinate deliverables and timelines across departments to meet contract requirements.
• Capture lessons learned and identify follow-on opportunities with the Account Team.

Skills

Cross-functional leadership

Stakeholder management

Executive reporting

Program management

Education

Bachelor's degree in Engineering/CS/IS/Business

PMP certification

PgMP certification

SAFe certification

ITIL certification

Job description

Federal Customer Program Manager

Summary

The Federal Customer Program Manager leads the end-to-end delivery of complex IT programs for Federal customers, spanning hardware, software, services, facilities, security, and supply chain. This role has a strong focus on hardware configuration and fulfillment, supply chain planning, and order management, ensuring all contractual, technical, and regulatory requirements are met while delivering on time and on budget.

As the primary customer interface, this leader drives cross-functional alignment across engineering, services, facilities, security, finance, sales, supply chain, manufacturing, and order management. They oversee solution build, integration, testing, deployment, and operational handoff; manage contract deliverables and records; capture lessons learned; and identify follow-on needs and new business opportunities in partnership with the Account Team.

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Key Responsibilities

• Lead overall program strategy, scope, and delivery plan for multi-LOB IT solutions, ensuring hardware configuration, fulfillment, and deployment are clearly defined and executed.
• Manage and develop the program team, providing oversight of day-to-day engineering, administrative, and logistics activities.
• Run program governance (steering committees, working groups) and maintain integrated plans, milestones, and dependencies.
• Coordinate across engineering, services, facilities, security, finance, sales, supply chain, manufacturing, and order management to align deliverables and timelines.
• Own scope, schedule, and budget, including forecasting, cost tracking, and managing changes to protect margins and outcomes.
• Identify and mitigate program risks and dependencies, with particular focus on supply chain constraints, component availability, and logistics.
• Serve as primary point of contact for internal and external stakeholders; provide clear executive-ready status reporting and manage customer expectations.
• Oversee build, integration, testing, and deployment activities, ensuring hardware and services are delivered in accordance with specifications and contract requirements.
• Ensure all contract deliverables (including CDRLs) are compliant, submitted on time, and fully traceable to delivered hardware and documentation, with proper document control and records management.
• Capture and apply lessons learned and best practices to drive continuous improvement across engagements.
• Identify follow-on customer needs and new business opportunities and collaborate with the Account Team on pipeline and capture activities.

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Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Systems, Business, or related field; advanced degree a plus.
• 8-12 years of experience in program or project management delivering complex IT infrastructure or solutions, ideally for Federal or public sector customers.
• Demonstrated experience leading cross-functional programs involving hardware, software, services, and logistics/supply chain.
• Strong understanding of Federal environments, including contracts, CDRLs, and relevant security/compliance requirements.
• Proven track record managing multi-million-dollar programs, executive stakeholders, and aggressive timelines.
• Excellent communication, stakeholder management, and executive reporting skills.
• Relevant certifications (e.g., PMP, PgMP, SAFe, ITIL) preferred.