Remote Federal Customer Strategy Lead

ADP; Columbia (MD); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Health benefits

Remote work options

Paid time off

PTO cash-out

Training & certification opportunities

HSA and FSA options

Paid life insurance

Disability insurance (short & long)

401(k) match & profit sharing

Employee Assistance Program

Paid holidays

Job summary

C-HIT seeks an experienced Customer Strategy & Engagement Executive Partner to lead customer engagement and growth across CMS/HHS and other federal agencies. You will build trusted relationships with agency executives, program leaders, and acquisition officials, translating insights into growth strategies and early opportunity identification.

You will shape opportunities before solicitations, support pipeline development over 2–5 years, and contribute to high-quality proposals with competitive

Qualifications

• 10+ years of federal government or federal contracting experience.
• Established network within CMS/HHS.
• Proven ability to build trusted customer relationships that drive new business.
• Strong understanding of federal acquisition processes.
• Experience with federal contract vehicles and acquisition methods (IDIQs, GWACs, BPAs).
• Ability to identify, qualify, shape, and support capture of federal opportunities.
• Experience developing relationships with customers, partners, and vendors to support growth.
• Executive presence and ability to engage with senior stakeholders.

Responsibilities

• Develop and execute customer engagement strategies across CMS/HHS and other agencies.
• Generate actionable customer intelligence to inform growth and procurement strategies.
• Identify early opportunities and shape them to align with C-HIT capabilities.
• Build strategic partnerships and teaming arrangements with industry partners.
• Monitor market trends and competitive activity to inform positioning.
• Support 2-5 year pipeline development and capture activities.
• Contribute to proposal development with customer insights and win strategies.
• Represent C-HIT to the federal community and raise awareness of capabilities.
• Provide regular executive-level reporting on customers, market conditions, and growth.

Skills

Federal experience

CMS/HHS knowledge

Relationship building

Executive presence

Communication skills

Strategic thinking

Business development

Capture/proposal

Networking

Contracting knowledge

Education

Bachelor's degree in business or related field

MBA preferred

Job description

C-HIT seeks an experienced Customer Strategy & Engagement Executive Partner to lead customer engagement and growth across CMS/HHS and other federal agencies. You will build trusted relationships with agency executives, program leaders, and acquisition officials, translating insights into growth strategies and early opportunity identification.

You will shape opportunities before solicitations, support pipeline development over 2–5 years, and contribute to high-quality proposals with competitive