Strategic Key Accounts Manager

Bhe Gt&S

Urbandale (IA)

Hybrid

USD 102,000 - 128,000

Full time

14 days+

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Job summary

MidAmerican Energy Company in Urbandale, IA is seeking a Business Connections Manager to oversee important commercial and industrial accounts, ensuring high customer satisfaction and strong financial performance.

The role requires a Bachelor's degree in engineering, business, economics, or related field, plus extensive energy industry experience and technical knowledge of electric and gas delivery systems. You will lead strategic plans, negotiate contracts, and coordinate cross-functional teams.

Qualifications

Bachelor's degree in engineering, business, economics, or related field. (Typically six years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.)
Four or more years related experience in the energy industry with extensive knowledge of utility system standards and design or responsibility for supervising operation of the system.
The position requires a unique combination of technical skills with communication, strategic thinking, and project management skills.
Technical expertise to understand design and operation of electric and gas delivery systems.
Strategic decision-making ability and able to understand sophisticated financial analysis.
Advanced critical thinking and analytical ability to conceptualize the relationship between processes and problems, and to provide appropriate solutions.
Proven skills in project planning, program implementation, excellent written and verbal communication skills to reach a variety of internal/external customers.
Effective analytical and problem-solving skills.
Ability to prioritize and handle multiple tasks and projects concurrently.

Responsibilities

Develop and execute strategic plans for both unassigned and assigned key business accounts addressing issues such as billing, reliability, plant expansions or construction projects, and any product or service offered by MidAmerican.
Lead teams to carry out strategies for providing exceptional customer service.
Provide strategic insight to internal functional groups such as regulatory affairs, governmental affairs, legal, engineering, and operations on the impact that company business decisions might have on large accounts.
Coordinate outage restoration, manage customer electrical switching request, and coordinate safety training for MidAmerican employees on customer property.
Assist Business Advantage with providing an exceptional customer experience for small and medium commercial and industrial customer not assigned as needed.