Strategic Key Accounts Leader

First Orion; Little Rock (AR); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Open PTO

Company paid holidays

Flex Fridays

Flexible work arrangements

Health and dental/vision options

Retirement plans

Learning and development programs

Tuition reimbursement

Company stock options

Bonus potential

Job summary

First Orion is seeking an experienced Key Accounts Director to own and grow strategic relationships with our most complex and high-value customers. You will act as a trusted advisor to customer executives, developing and executing account strategies to strengthen retention, expand solution adoption, and drive sustainable revenue growth.

You will lead executive-level discussions, align customer objectives with our solutions, and partner with cross-functional teams to deliver exceptional outcomes.

Qualifications

• 8+ years in account management or related customer-facing roles.

Responsibilities

• Own strategic relationships for key accounts and serve as primary contact.
• Develop and execute account plans to drive retention and growth.
• Identify and manage expansion opportunities through upsell and cross-sell.
• Lead Executive Business Reviews (EBRs) and strategic planning discussions.
• Align customer objectives with First Orion solutions and growth strategies.
• Lead renewal planning, retention efforts, and risk mitigation activities.
• Partner with cross-functional teams to deliver exceptional customer outcomes.
• Maintain expertise in First Orion solutions and industry trends.
• Manage account plans, pipelines, forecasts, and Salesforce activity.
• Maintain accurate account documentation and keep leadership informed of key developments.

Skills

Executive relationship management

Strategic account leadership

Account growth & retention

Cross-functional partnership

Consultative selling

Negotiation skills

Communication & presentation

Business acumen

Data-driven decision making

Tools

Salesforce

Job description

First Orion is seeking an experienced Key Accounts Director to own and grow strategic relationships with our most complex and high-value customers. You will act as a trusted advisor to customer executives, developing and executing account strategies to strengthen retention, expand solution adoption, and drive sustainable revenue growth.

You will lead executive-level discussions, align customer objectives with our solutions, and partner with cross-functional teams to deliver exceptional outcomes.