Strategic Accounts Director — Executive Relationships

First Orion; North Little Rock (AR); On-site; USD 135,000 - 190,000; Full time

Job summary

First Orion is seeking an experienced Key Accounts Director to own and grow strategic relationships with our most complex, high-value customers. As a trusted advisor to customer executives, you will develop account plans that strengthen retention, expand solution adoption, and drive sustainable revenue growth.

You will coordinate with cross-functional teams, manage renewals, and lead Executive Business Reviews.

Qualifications

• 8+ years in account management, strategic accounts, or related customer-facing roles.
• Experience managing complex enterprise accounts with multi-million-dollar portfolios.
• Proven success driving customer retention, account growth and expansion revenue.
• Ability to build trusted executive/C-suite relationships and lead business reviews.
• Strong consultative selling, negotiation, and business development skills.
• Knowledge of enterprise sales, account management, and customer lifecycle practices.
• Experience with Salesforce and data-driven decision making.

Responsibilities

• Own strategic relationships for key accounts, serving as the primary business contact and trusted advisor.
• Develop and execute account plans to drive retention, adoption, and revenue growth.
• Identify and manage expansion opportunities through upsell, cross-sell, and new solution adoption.
• Build executive-level relationships and lead Executive Business Reviews (EBRs) and strategic planning discussions.
• Align customer objectives with First Orion solutions and growth strategies.
• Lead renewal planning, retention efforts, and risk mitigation activities.
• Partner with cross-functional teams to deliver exceptional customer outcomes.
• Maintain expertise in First Orion solutions, industry trends, and competitive dynamics.
• Manage account plans, pipelines, forecasts, and customer activity in Salesforce.
• Maintain accurate account documentation and keep leadership informed of key developments.

Skills

Strategic account management

Executive/C-suite relationships

Consultative selling

Cross-functional collaboration

Sales forecasting / Salesforce

Tools

Salesforce

Job description

First Orion is seeking an experienced Key Accounts Director to own and grow strategic relationships with our most complex, high-value customers. As a trusted advisor to customer executives, you will develop account plans that strengthen retention, expand solution adoption, and drive sustainable revenue growth.

You will coordinate with cross-functional teams, manage renewals, and lead Executive Business Reviews.