Strategic Key Accounts Leader — Growth & Retention

First Orion; Arkansas; On-site; USD 150,000 - 220,000; Full time

Benefits offered by this job

Open PTO

Flex Fridays

Flexible work arrangements

Health and dental/vision options

Retirement plans

Tuition reimbursement

Bonus potential

Job summary

First Orion seeks an experienced Key Accounts Director to own and grow strategic relationships with its most complex and high-value customers. You will serve as a trusted advisor to executives, developing account strategies that drive retention, adoption, and revenue growth.

In this role you will build executive relationships, lead business reviews, and coordinate with cross-functional teams to deliver exceptional outcomes while maintaining up-to-date account documentation and forecasts in

Qualifications

• 8+ years in account management, strategic accounts, business development, enterprise sales, or related customer-facing roles.
• Experience managing complex enterprise accounts, including multi-million-dollar portfolios.
• Proven success driving customer retention, account growth, and expansion revenue.
• Ability to build trusted executive and C-suite relationships and lead business reviews and strategic planning discussions.
• Strong consultative selling, negotiation, and business development skills.

Responsibilities

• Own strategic relationships for key accounts, serving as the primary business contact and trusted advisor.
• Develop and execute account plans to drive retention, adoption, and revenue growth.
• Identify and manage expansion opportunities through upsell, cross-sell, and new solution adoption.
• Build executive-level relationships and lead Executive Business Reviews (EBRs) and strategic planning discussions.
• Align customer objectives with First Orion solutions and growth strategies.
• Lead renewal planning, retention efforts, and risk mitigation activities.
• Partner with cross-functional teams to deliver exceptional customer outcomes.
• Maintain expertise in First Orion solutions, industry trends, and competitive dynamics.
• Manage account plans, pipelines, forecasts, and customer activity in Salesforce.
• Maintain accurate account documentation and keep leadership informed of key developments.

Skills

Executive relationships

Strategic selling

Cross-functional partnering

Sales forecasting

Negotiation

Customer lifecycle

Data-driven decisions

Salesforce

Communication

Tools

Salesforce

Job description

First Orion seeks an experienced Key Accounts Director to own and grow strategic relationships with its most complex and high-value customers. You will serve as a trusted advisor to executives, developing account strategies that drive retention, adoption, and revenue growth.

In this role you will build executive relationships, lead business reviews, and coordinate with cross-functional teams to deliver exceptional outcomes while maintaining up-to-date account documentation and forecasts in