Strategic Key Account Services Lead

ON.com; Portland (OR); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Supportive team-oriented atmosphere

Access to personal self-care resources

Opportunities for growth and innovation

Job summary

ON.com is seeking a Head of Account Services, focused on leading the Key Accounts team. This role involves overseeing a team of Leads and serves as the key liaison with our major retailer partners in the US. The ideal candidate will have extensive experience in customer support and logistics, proven ability to manage key accounts, and a strong analytical mindset.

The position offers a supportive environment aimed at personal and professional development, as well as comprehensive well-being initiatives.

Qualifications

• Extensive experience managing teams in customer support, logistics, or operations.
• Proven track record of managing major key accounts.
• Ability to make strategic, data-based decisions.

Responsibilities

• Oversee a team of three Leads and their respective teams.
• Act as the key commercial liaison interacting with sales and customer operations.
• Champion Long Range Plan capabilities for strategic planning.

Skills

Customer support experience

Logistics management

Operations expertise

Interpersonal skills

Analytical skills

Job description

ON.com is seeking a Head of Account Services, focused on leading the Key Accounts team. This role involves overseeing a team of Leads and serves as the key liaison with our major retailer partners in the US. The ideal candidate will have extensive experience in customer support and logistics, proven ability to manage key accounts, and a strong analytical mindset.

The position offers a supportive environment aimed at personal and professional development, as well as comprehensive well-being initiatives.