Strategic Key Account Manager: Manufacturing Growth

Machine Sciences Corporation; Tualatin (OR); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Paid holidays & generous PTO

Professional growth

Job summary

Machine Sciences seeks a strategic Key Account Manager to own health and growth of customer relationships in manufacturing-heavy industries. You will lead cross-functional teams, coordinate quotations, and ensure on-time delivery of commitments while driving customer success.

The role requires analytical thinking, proactive problem-solving, and the ability to navigate complex technical requirements across engineering, planning, production, and quality teams.

Qualifications

• Bachelor's degree in Business, Engineering, Manufacturing or related field preferred.
• 3+ years of experience in account management, sales, or customer success within manufacturing or technical industries preferred.
• Ability to interpret engineering drawings, specifications, and manufacturing requirements.
• Strong analytical, mathematical, and problem-solving skills.
• Exceptional written and verbal communication skills.
• Experience using CRM systems and Microsoft Office applications.
• Demonstrated ability to manage multiple priorities with attention to detail.

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Develop and strengthen long-term customer relationships built on trust, responsiveness, and professionalism.
• Identify opportunities to expand business within existing accounts by uncovering unmet needs and new programs.
• Lead and participate in Quarterly Business Reviews (QBRs).
• Be the internal champion for your customers, advocating for their success while balancing the needs of Machine Sciences.
• Meet or exceed sales and account growth objectives established by leadership.
• Monitor account performance, profitability, and win/loss ratios to maximize long-term business success.
• Coordinate quotation development and ensure complete quote packages with the Planning team.
• Understand customer prints, specifications, quality requirements, and technical documentation.
• Maintain accurate customer information, opportunities, forecasts, contacts, and program details within the CRM.

Skills

Strategic account management

CRM proficiency

Analytical thinking

Cross-functional collaboration

Excellent communication

Microsoft Office

Customer success mindset

Education

Bachelor's degree in Business, Engineering, Manufacturing

Tools

CRM systems

Microsoft Office

Job description

Machine Sciences seeks a strategic Key Account Manager to own health and growth of customer relationships in manufacturing-heavy industries. You will lead cross-functional teams, coordinate quotations, and ensure on-time delivery of commitments while driving customer success.

The role requires analytical thinking, proactive problem-solving, and the ability to navigate complex technical requirements across engineering, planning, production, and quality teams.