Strategic Key Account Manager - Hearing Care Growth

Sonova Group; Northwest (CA); Hybrid; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage*

401k plan with company match*

TeleHealth options

Paid holidays*

Hearing aid discount for employees and

family

Job summary

Sonova is seeking a seasoned Key Account Manager to lead and grow relationships with strategic audiology and ENT partners in the Northwest, United States. You will blend business development with hearing care expertise to drive growth, improve patient outcomes, and build lasting partnerships.

This role requires 5+ years in hearing healthcare, strong executive-level communication, and proficiency with Phonak technology. Travel up to 75% is expected.

Qualifications

• 5+ years in hearing healthcare.
• Deep understanding of audiology operations and market dynamics.
• Experience in consultative growth and business strategy a plus.
• Driven, accountable, curious, and growth-minded.
• Strong communication, negotiation, and presentation skills.
• Executive presence; comfortable with C-suite engagement.

Responsibilities

• Develop tailored business plans for key accounts, aligning clinical and operational goals.
• Serve as the primary contact for assigned practices and groups.
• Build trusted relationships with audiologists, ENTs, and decision-makers.
• Identify revenue opportunities through process improvements, KPIs, patient acquisition, and marketing.
• Advise on scheduling, referrals, and family-centered care.
• Conduct performance reviews and ROI analyses.
• Meet or exceed revenue and growth targets.
• Promote new products and initiatives to support practice success.
• Negotiate agreements that balance customer satisfaction and profitability.
• Deliver training 1-on-1 and to large groups.
• Manage CRM records, pipeline, and forecasting.
• Monitor market trends and competitor activity to refine strategy.
• Report on account performance, risks, and opportunities.
• Travel up to 75%.

Skills

Hearing healthcare

Audiology operations

Business strategy

Executive presence

Negotiation

Presentation skills

C-suite engagement

Tools

Excel

PowerPoint

Word

Job description

Sonova is seeking a seasoned Key Account Manager to lead and grow relationships with strategic audiology and ENT partners in the Northwest, United States. You will blend business development with hearing care expertise to drive growth, improve patient outcomes, and build lasting partnerships.

This role requires 5+ years in hearing healthcare, strong executive-level communication, and proficiency with Phonak technology. Travel up to 75% is expected.