Key Account Manager - Central, South Central

Sonova Group; Aurora (IL); Hybrid; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k plan with company match

PTO and holidays

Job summary

Sonova in Aurora, IL seeks a strategic Key Account Manager to grow relationships with audiology and ENT partners, blending business development with hearing care expertise to drive growth and improve patient outcomes.

You will develop tailored plans, manage key accounts, and present to C-suite stakeholders, with travel up to 75%. Requires 5+ years in hearing healthcare and a Bachelor’s degree; MBA a plus. Commission eligible pay range $95,000-$110,000.

Qualifications

• Bachelor’s degree or equivalent experience required (MBA a plus).
• 5+ years in hearing healthcare.
• Deep understanding of audiology operations and market dynamics.
• Experience in consultative growth and business strategy is a plus.
• Strong communication, negotiation, and presentation skills.
• Executive presence; comfortable with C-suite engagement.

Responsibilities

• Develop tailored business plans for key accounts, aligning clinical and operational goals.
• Serve as the primary contact for assigned practices and groups.
• Build trusted relationships with audiologists, ENTs, and decision-makers.
• Identify revenue opportunities through process improvements, KPIs, patient acquisition, and marketing.
• Advise on scheduling, referrals, and family-centered care.
• Conduct performance reviews and ROI analyses.
• Meet or exceed revenue and growth targets.
• Promote new products and initiatives to support practice success.
• Negotiate agreements that balance customer satisfaction and profitability.
• Deliver training 1-on-1 and to large groups.
• Manage CRM records, pipeline, and forecasting.
• Monitor market trends and competitor activity to refine strategy.
• Report on account performance, risks, and opportunities.
• Travel up to 75%

Skills

Relationship management

Strategic account growth

Executive communication

CRM management

Education

Bachelor’s degree or equivalent

MBA a plus

Tools

Excel

PowerPoint

Word

Job description

Key Account Manager

The Key Account Manager (KAM) manages and grows relationships with strategic audiology and ENT partners. This role blends business development with hearing care expertise to drive growth, improve patient outcomes, and build lasting partnerships.

Responsibilities

• Develop tailored business plans for key accounts, aligning clinical and operational goals.
• Serve as the primary contact for assigned practices and groups.
• Build trusted relationships with audiologists, ENTs, and decision-makers.
• Identify revenue opportunities through process improvements, KPIs, patient acquisition, and marketing.
• Advise on scheduling, referrals, and family-centered care.
• Conduct performance reviews and ROI analyses.
• Meet or exceed revenue and growth targets.
• Promote new products and initiatives to support practice success.
• Negotiate agreements that balance customer satisfaction and profitability.
• Deliver training 1-on-1 and to large groups.
• Manage CRM records, pipeline, and forecasting.
• Monitor market trends and competitor activity to refine strategy.
• Report on account performance, risks, and opportunities.
• Travel up to 75%

More about you

• Bachelor’s degree or equivalent experience required, MBA a plus
• 5+ years in hearing healthcare.
• Deep understanding of audiology operations and market dynamics.
• Experience in consultative growth and business strategy a plus.
• Driven, accountable, curious, and growth-minded.
• Strong communication, negotiation, and presentation skills.
• Executive presence; comfortable with C-suite engagement.
• Experience with Phonak technology preferred.
• Proficient in Excel, PowerPoint, and Word.

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

What we offer

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform
• Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $95,000-$110,000. This role is also comission eligible.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.