Key Account Manager - Central, South Central

Sonova Group; Central (LA); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k plan with company match

PTO and paid holidays

Hearing aid discount for employees and

Job summary

Sonova is seeking a senior Key Account Manager in Central, United States, to manage and expand relationships with strategic audiology and ENT partners. You will blend business development with hearing care expertise to drive growth and patient outcomes, traveling up to 75% while building lasting partnerships.

The ideal candidate has 5+ years in hearing healthcare, strong communication and negotiation skills, and proficiency in Excel, PowerPoint, and Word.

Qualifications

• 5+ years in hearing healthcare.
• Experience in consultative growth and business strategy is a plus.

Responsibilities

• Develop tailored business plans for key accounts, aligning clinical and operational goals.
• Serve as the primary contact for assigned practices and groups.
• Build trusted relationships with audiologists, ENTs, and decision-makers.
• Identify revenue opportunities through process improvements, KPIs, patient acquisition, and marketing.
• Advise on scheduling, referrals, and family-centered care.
• Conduct performance reviews and ROI analyses.
• Meet or exceed revenue and growth targets.
• Promote new products and initiatives to support practice success.
• Negotiate agreements that balance customer satisfaction and profitability.
• Deliver training 1-on-1 and to large groups.
• Manage CRM records, pipeline, and forecasting.
• Monitor market trends and competitor activity to refine strategy.
• Report on account performance, risks, and opportunities.
• Travel up to 75%.

Skills

Hearing healthcare experience

Account management

Negotiation

Presentation skills

Executive engagement (C-suite)

Tools

Excel

PowerPoint

Word

CRM software

Job description

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Central, United States

Key Account Manager

The Key Account Manager (KAM) manages and grows relationships with strategic audiology and ENT partners. This role blends business development with hearing care expertise to drive growth, improve patient outcomes, and build lasting partnerships.

Responsibilities

• Develop tailored business plans for key accounts, aligning clinical and operational goals.
• Serve as the primary contact for assigned practices and groups.
• Build trusted relationships with audiologists, ENTs, and decision-makers.
• Identify revenue opportunities through process improvements, KPIs, patient acquisition, and marketing.
• Advise on scheduling, referrals, and family-centered care.
• Conduct performance reviews and ROI analyses.
• Meet or exceed revenue and growth targets.
• Promote new products and initiatives to support practice success.
• Negotiate agreements that balance customer satisfaction and profitability.
• Deliver training 1-on-1 and to large groups.
• Manage CRM records, pipeline, and forecasting.
• Monitor market trends and competitor activity to refine strategy.
• Report on account performance, risks, and opportunities.
• Travel up to 75%.

More about you

• 5+ years in hearing healthcare.
• Deep understanding of audiology operations and market dynamics.
• Experience in consultative growth and business strategy a plus.
• Driven, accountable, curious, and growth-minded.
• Strong communication, negotiation, and presentation skills.
• Executive presence; comfortable with C-suite engagement.
• Experience with Phonak technology preferred.
• Proficient in Excel, PowerPoint, and Word.

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

What we offer

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Hearing aid discount for employees and family
• Internal social recognition platform

This role's pay range is between: $95,000-$110,000. This role is also comission eligible.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.