Strategic Key Account Manager — Growth & Partnerships

ImageWorks Display; Winston-Salem (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Commission incentive opportunities

Medical, dental, and vision insurance

Health Savings Account (HSA)

401(k) with company contribution

Paid Time Off

Paid Holidays

Life and Disability Insurance

Job summary

ImageWorks Display is seeking a relationship-driven Key Account Manager to partner with assigned customer accounts, driving profitable sales growth and coordinating projects from concept through execution.

You will build trusted relationships, identify growth opportunities, and ensure excellent customer experiences across multiple internal teams. Travel for meetings and trade shows may be required.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field or equivalent professional experience.
• 3+ years of experience in Account Management, Customer Success, Sales, or Business Development.
• Proven ability to build and maintain strong customer relationships.
• Excellent verbal, written, and presentation skills.
• Strong organizational, time management, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to travel for customer meetings, trade shows, and industry events (approximately 20%).

Responsibilities

• Manage and grow a portfolio of assigned key customer accounts.
• Develop trusted relationships with customer stakeholders at multiple organizational levels.
• Gain a thorough understanding of each customer’s business objectives, products, and retail initiatives.
• Conduct regular business reviews and maintain ongoing communication with customers.
• Deliver exceptional service that strengthens long-term partnerships and customer loyalty.
• Identify opportunities to expand business within existing accounts.
• Collaborate with Sales Leadership to pursue strategic growth opportunities.
• Prepare quotations, proposals, presentations, and sales recommendations.
• Negotiate project details within established company guidelines.
• Maintain an active sales pipeline and contribute to departmental sales goals.
• Participate in customer visits and industry trade shows as appropriate.
• Serve as the primary liaison between customers and internal teams throughout the project lifecycle.
• Coordinate with Design, Engineering, Project Management, Supply Chain, and Operations to ensure successful execution.
• Monitor project status and proactively communicate updates to customers.
• Anticipate potential issues and coordinate timely resolutions.
• Respond promptly to customer inquiries and requests.
• Resolve customer concerns professionally while maintaining positive relationships.
• Maintain accurate customer records, forecasts, and opportunities in the ERP system.
• Prepare sales reports and account plans.
• Monitor industry trends and share market insights with Sales Leadership.

Skills

Relationship building

Communication

Organization

Time management

Problem solving

Accountability

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office (Excel, Outlook, PowerPoint, Word)

Job description

ImageWorks Display is seeking a relationship-driven Key Account Manager to partner with assigned customer accounts, driving profitable sales growth and coordinating projects from concept through execution.

You will build trusted relationships, identify growth opportunities, and ensure excellent customer experiences across multiple internal teams. Travel for meetings and trade shows may be required.