Strategic Key Account Leader for Growth & Innovation

LemClosers; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

LemClosers seeks a Key Account Manager to serve as a strategic partner for high-value customers, driving retention, growth, and innovation across portfolios. You will build executive relationships, lead cross-functional teams, and translate customer goals into successful outcomes with a focus on long-term value creation.

You will develop growth roadmaps, manage complex challenges, and champion continuous improvement while coordinating with Operations, Sales, Finance, and IT to ensure aligned

Qualifications

• Develop and execute strategic account plans to maximize retention and revenue.
• Build executive-level relationships and act as trusted advisor to client executives.
• Lead business reviews, alignment meetings and quarterly business reviews (QBRs).
• Partner with internal teams to deliver growth, innovation and continuous improvement for customers.
• Own customer KPIs and provide insights to improve operational and financial results.

Responsibilities

• Develop and execute strategic account plans that drive retention and revenue growth.
• Build and maintain executive-level relationships, serving as trusted advisor and primary strategic contact.
• Lead business reviews, executive alignment meetings, and quarterly business reviews (QBRs).
• Partner with customers to develop growth roadmaps and innovation strategies.
• Identify and pursue expansion opportunities across services, geographies, and solutions.
• Own customer performance metrics and KPIs, delivering insights to improve results.

Skills

Strategic account management

Executive relationships

Cross-functional leadership

Supply chain expertise

Job description

LemClosers seeks a Key Account Manager to serve as a strategic partner for high-value customers, driving retention, growth, and innovation across portfolios. You will build executive relationships, lead cross-functional teams, and translate customer goals into successful outcomes with a focus on long-term value creation.

You will develop growth roadmaps, manage complex challenges, and champion continuous improvement while coordinating with Operations, Sales, Finance, and IT to ensure aligned