Account Manager - Jeweler Solutions

Jewelers Mutual Group; Neenah (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonuses

Generous PTO

401(k) matching

Volunteer time

Charitable gift matching

Job summary

The Jewelers Mutual Group is seeking an Account Manager to serve as the primary liaison with our jeweler partners in Wisconsin. You will develop personalized approaches to drive results across the full suite of Jewelers Mutual solutions, including insurance referrals, care plans, shipping, appraisals, and asset protection.

Key responsibilities include onboarding new partners, delivering training, conducting business reviews, and expanding partner opportunities.

Qualifications

• HS diploma or GED required.
• 2+ years of account management.
• Experience with the MS Office Suite.
• Strong communication skills at all levels including the ability to inform, educate, negotiate, and persuade.
• A team‑player who is energetic, flexible, collaborative, proactive.
• Ability to translate results to presentations that tell a story with appropriate calls‑to‑action.
• Keen eye for new opportunities to diversify distribution channels at the partner level.
• Strong relationship builder.
• Ability to measure incremental success toward overarching goals.
• Must be comfortable with managing healthy conflict.
• Take initiative without being prompted.
• Ability to effectively manage competing priorities and/or multiple time‑sensitive projects.

Responsibilities

• Maintain and respond to communication via email and phone queue with current and prospective jeweller partners and their associated agent
• Serve as the partner’s programme support resource by guiding them to success in their programme(s) and resolving any questions or concerns
• Execute onboarding, including programme setup and training of a new partner on systems, processes, and sales techniques across multiple mediums and audiences
• Administer and deliver business reviews with partners on a defined cadence
• Identify and execute additional opportunities for training, engagement, and growth based on the unique needs of each partner using JM’s account management practices
• Lead, troubleshoot, and resolve partner issues with a sense of urgency
• Utilise Salesforce at organisational direction to build strong, accountable engagement tracking
• Provide feedback to appropriate business areas for future product enhancements to improve efficiencies and improve the jeweller and customer experience
• Maintain timely partner checkpoints to ensure ongoing compliance with brand standards, regulatory requirements, and partner contracts
• Coordinate marketing materials and any technical requirements cross‑functionally and externally with engaged vendors

Skills

Account management

Customer communication

Presentation skills

Relationship building

Team player

Sales techniques

Time management

Education

HS diploma or GED

Advanced degree

Tools

Salesforce

MS Office Suite

Job description

Summary

This role serves as the primary relationship liaison between Jewelers Mutual and our jeweler partners. The Account Manager is responsible for developing personalized approaches to drive results across the entire suite of solutions offered to the jeweler from Jewelers Mutual. This includes insurance referral programs, care plan, shipping solution, appraisal solution, asset protection, and any new solutions that are developed. Critical functions within this role include onboarding new partners efficiently while complying with all contractual agreements, cultivating strong relationships to drive new business growth, training best practices at all levels of partner organisations to ensure regulatory compliance and improve sales. This position works closely with P&L leadership, Business Development, and Operations to appropriately steer the direction of the product(s)/program(s).

Summary

This role serves as the primary relationship liaison between Jewelers Mutual and our jeweler partners. The Account Manager is responsible for developing personalized approaches to drive results across the entire suite of solutions offered to the jeweler from Jewelers Mutual. This includes insurance referral programs, care plan, shipping solution, appraisal solution, asset protection, and any new solutions that are developed. Critical functions within this role include onboarding new partners efficiently while complying with all contractual agreements, cultivating strong relationships to drive new business growth, training best practices at all levels of partner organisations to ensure regulatory compliance and improve sales. This position works closely with P&L leadership, Business Development, and Operations to appropriately steer the direction of the product(s)/program(s).

Why Jewelers Mutual

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the centre of everything we do. With over a century of trusted expertise, we’re financially strong, forward‑thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organisation, we embrace cutting‑edge tools and data‑driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

Here, You’ll

• Move fast and embrace change
• Always look for better ways
• Grow, thrive, and help shape what’s next

Join us and be part of a culture where you can make an impact while building your future.

What You’ll Do

• Maintain and respond to communication via email and phone queue with current and prospective jeweller partners and their associated agent
• Serve as the partner’s programme support resource by guiding them to success in their programme(s) and resolving any questions or concerns
• Execute onboarding, including programme setup and training of a new partner on systems, processes, and sales techniques across multiple mediums and audiences
• Administer and deliver business reviews with partners on a defined cadence
• Identify and execute additional opportunities for training, engagement, and growth based on the unique needs of each partner using JM’s account management practices
• Lead, troubleshoot, and resolve partner issues with a sense of urgency
• Utilise Salesforce at organisational direction to build strong, accountable engagement tracking
• Provide feedback to appropriate business areas for future product enhancements to improve efficiencies and improve the jeweller and customer experience
• Maintain timely partner checkpoints to ensure ongoing compliance with brand standards, regulatory requirements, and partner contracts
• Coordinate marketing materials and any technical requirements cross‑functionally and externally with engaged vendors

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You’ll Bring

Minimum Qualifications

• HS diploma or GED required
• 2+ years of account management
• Experience with the MS Office Suite
• Strong communication skills at all levels including the ability to inform, educate, negotiate, and persuade
• A team‑player who is energetic, flexible, collaborative, proactive
• Ability to translate results to presentations that tell a story with appropriate calls‑to‑action
• Keen eye for new opportunities to diversify distribution channels at the partner level
• Strong relationship builder
• Ability to measure incremental success toward overarching goals
• Must be comfortable with managing healthy conflict
• Take initiative without being prompted
• Ability to effectively manage competing priorities and/or multiple time‑sensitive projects

Preferred Qualifications

• Advanced degree

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.

What We Offer You

• Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top‑tier retirement programme with 401(k) matching and additional company contributions.
• Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support non‑profit causes
• Great Place to Work® Certified: Join a team recognised for an environment of innovation and growth.

Accessibility and Accommodations

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting [e-mail].