Strategic IT Shared Services Director

Buffalo State; Buffalo (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

Buffalo State University seeks an Executive Director for the Information Technology Exchange Center (ITEC) to lead a ~75‑person shared services organization delivering secure, cost‑effective technology services to SUNY campuses and university‑wide programs. Based in Buffalo, NY, you will guide governance, roadmap execution, and strategic partnerships with SUNY CIO and campus leaders.

The role emphasizes governance, risk management, budgeting, and incident response, reporting to the SUNY CIO.

Qualifications

• Bachelor’s degree and 10+ years of progressively responsible IT leadership experience, including 5+ years leading multidisciplinary technical teams.
• Significant experience implementing, supporting, or operating an Enterprise Information System (e.g., SIS/ERP/HRIS/Finance) in a complex, multi-stakeholder environment.
• Demonstrated success leading or maturing IT operations, shared services programs, or enterprise technology environments.
• Experience negotiating major enterprise technology contracts and managing vendor relationships.
• Substantial experience collaborating within a multi‑institution environment similar to SUNY.
• Experience with IT Service Management (ITIL) practices and service delivery frameworks.
• Experience overseeing information security, compliance, and risk management functions.
• Experience delivering or consuming shared services within a multi‑stakeholder environment.
• Strong leadership, communication, interpersonal, and organizational skills.

Responsibilities

• Provides strategic oversight of the ITEC program, including governance, service delivery, operations, staffing, budgeting, and execution of the ITEC roadmap.
• Oversees shared infrastructure, cloud, platform, and security services provided by ITEC to SUNY campuses, ensuring reliability, performance, and continuous improvement.
• Ensures alignment between ITEC program direction and SUNY enterprise strategy through structured governance, roadmap reviews, and regular reporting of performance, risks, and investment needs.
• Provides operational and programmatic leadership to ITEC technical and administrative teams, including resource allocation, service development, procurement, vendor management, and policy implementation.
• Approves operational standards, runbooks, and routine service changes; recommends major service/investment changes for approval through ITEC governance and SUNY enterprise processes.
• Oversees disaster recovery and business continuity planning for ITEC services and facilities, including periodic testing and remediation planning.
• Serves as a senior advisor to the SUNY CIO on enterprise technology considerations identified through ITEC operations and shared services delivery.
• Supports feasibility assessments and selection processes for services, software, and hardware used within the ITEC program; establishes priorities and schedules for ITEC initiatives.
• Ensures compliance with SUNY policies, including SUNY 6900, and applicable New York State laws, regulations, and security standards.
• Oversees operational execution by ITEC technical teams, including incident response, service reliability, and infrastructure maintenance.
• Develops and implements administrative and operational policies supporting effective, secure, and compliant ITEC operations, including leadership development, succession planning, and performance management for managers and program leads within ITEC
• Represents ITEC within SUNY governance bodies, committees, and collaborative initiatives.

Skills

IT leadership

Vendor management

ITIL practices

Governance

Communication

Leadership

Education

Bachelor’s degree

Job description

Buffalo State University seeks an Executive Director for the Information Technology Exchange Center (ITEC) to lead a ~75‑person shared services organization delivering secure, cost‑effective technology services to SUNY campuses and university‑wide programs. Based in Buffalo, NY, you will guide governance, roadmap execution, and strategic partnerships with SUNY CIO and campus leaders.

The role emphasizes governance, risk management, budgeting, and incident response, reporting to the SUNY CIO.