Executive Director for the Information Technology Exchange Center (ITEC)

Buffalo State University; Buffalo (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

Buffalo State University seeks an Executive Director for the Information Technology Exchange Center (ITEC) to lead a ~75‑person shared services organization delivering secure, cost‑effective technology services to SUNY campuses and university‑wide programs. Based in Buffalo, NY, you will guide governance, roadmap execution, and strategic partnerships with SUNY CIO and campus leaders.

The role emphasizes governance, risk management, budgeting, and incident response, reporting to the SUNY CIO.

Qualifications

• Bachelor’s degree and 10+ years of progressively responsible IT leadership experience, including 5+ years leading multidisciplinary technical teams.
• Significant experience implementing, supporting, or operating an Enterprise Information System (e.g., SIS/ERP/HRIS/Finance) in a complex, multi-stakeholder environment.
• Demonstrated success leading or maturing IT operations, shared services programs, or enterprise technology environments.
• Experience negotiating major enterprise technology contracts and managing vendor relationships.
• Substantial experience collaborating within a multi‑institution environment similar to SUNY.
• Experience with IT Service Management (ITIL) practices and service delivery frameworks.
• Experience overseeing information security, compliance, and risk management functions.
• Experience delivering or consuming shared services within a multi‑stakeholder environment.
• Strong leadership, communication, interpersonal, and organizational skills.

Responsibilities

• Provides strategic oversight of the ITEC program, including governance, service delivery, operations, staffing, budgeting, and execution of the ITEC roadmap.
• Oversees shared infrastructure, cloud, platform, and security services provided by ITEC to SUNY campuses, ensuring reliability, performance, and continuous improvement.
• Ensures alignment between ITEC program direction and SUNY enterprise strategy through structured governance, roadmap reviews, and regular reporting of performance, risks, and investment needs.
• Provides operational and programmatic leadership to ITEC technical and administrative teams, including resource allocation, service development, procurement, vendor management, and policy implementation.
• Approves operational standards, runbooks, and routine service changes; recommends major service/investment changes for approval through ITEC governance and SUNY enterprise processes.
• Oversees disaster recovery and business continuity planning for ITEC services and facilities, including periodic testing and remediation planning.
• Serves as a senior advisor to the SUNY CIO on enterprise technology considerations identified through ITEC operations and shared services delivery.
• Supports feasibility assessments and selection processes for services, software, and hardware used within the ITEC program; establishes priorities and schedules for ITEC initiatives.
• Ensures compliance with SUNY policies, including SUNY 6900, and applicable New York State laws, regulations, and security standards.
• Oversees operational execution by ITEC technical teams, including incident response, service reliability, and infrastructure maintenance.
• Develops and implements administrative and operational policies supporting effective, secure, and compliant ITEC operations, including leadership development, succession planning, and performance management for managers and program leads within ITEC
• Represents ITEC within SUNY governance bodies, committees, and collaborative initiatives.

Skills

IT leadership

Vendor management

ITIL practices

Governance

Communication

Leadership

Education

Bachelor’s degree

Job description

Executive Director for the Information Technology Exchange Center (ITEC)

Executive Director for the Information Technology Exchange Center (ITEC) Bookmark this Posting Print Preview | Apply for this Job

About Buffalo State

Buffalo State is one of the largest comprehensive schools in the State University of New York system. As a civically minded, urban-engaged campus community located in the city’s cultural corridor, Buffalo State prides itself as having smaller learning environments coupled with larger university opportunities. Boasting a diverse and inclusive campus, Buffalo State is committed to the intellectual, personal, and professional growth of its students, faculty, staff, and alumni. The school’s mission is to deliver a broad array of high-quality and distinctive academic programs infused with diversity, creativity, and hands‑on learning opportunities for hardworking students who seek a personalized and affordable education that engages their minds and advances their careers. Buffalo State is dedicated to excellence in teaching, research, service, scholarship, creative activity, and cultural enrichment. With degree programs in education, the arts, science, arts and humanities, and professional studies, each year over 6,000 students choose Buffalo State. Buffalo State welcomes applicants who are committed to helping us fulfill our mission.

Faculty/Professional

Professional

Department

Finance and Management Office

Local Title

ITEC Executive Director

Budget Title

Executive Director for the Information Technology Exchange Center (ITEC)

Rank

MP-3

Line Number

TBD

Salary Range

competitive

FTE

Full-Time

Bargaining Unit

M/C

PRODiG+ Position

No

Executive Position

Yes

FLSA

Exempt

Department Website

https://www.itec.suny.edu/

Brief Job Description

The ITEC Executive Director provides leadership and operational oversight for the SUNY Information Technology Exchange Center (ITEC), a shared services organization consisting of ~75 employees delivering secure, stable, and cost-effective technology services to SUNY campuses and University‑wide programs. Established in 1988, ITEC provides enterprise hosting, managed services, academic software licensing, security services, and Tier III data center operations in Buffalo and Albany. ITEC supports more than 50 member campuses and plays a central role in SUNY’s shared services and enterprise technology ecosystem.

The Executive Director manages the ITEC program, including governance, service delivery, operations, staffing, budgeting, and execution of the ITEC roadmap. The role ensures that ITEC services and investments align with SUNY enterprise and campus priorities through structured governance and regular reporting. The Executive Director also serves as a senior advisor to the SUNY CIO on enterprise technology considerations surfaced through ITEC operations and shared services delivery.

This position will report to the SUNY Chief Information Officer. Duties and responsibilities will include

• Provides strategic oversight of the ITEC program, including governance, service delivery, operations, staffing, budgeting, and execution of the ITEC roadmap.
• Oversees shared infrastructure, cloud, platform, and security services provided by ITEC to SUNY campuses, ensuring reliability, performance, and continuous improvement.
• Ensures alignment between ITEC program direction and SUNY enterprise strategy through structured governance, roadmap reviews, and regular reporting of performance, risks, and investment needs.
• Provides operational and programmatic leadership to ITEC technical and administrative teams, including resource allocation, service development, procurement, vendor management, and policy implementation.
• Approves operational standards, runbooks, and routine service changes; recommends major service/investment changes for approval through ITEC governance and SUNY enterprise processes.
• Oversees disaster recovery and business continuity planning for ITEC services and facilities, including periodic testing and remediation planning.
• Serves as a senior advisor to the SUNY CIO on enterprise technology considerations identified through ITEC operations and shared services delivery.
• Supports feasibility assessments and selection processes for services, software, and hardware used within the ITEC program; establishes priorities and schedules for ITEC initiatives.
• Ensures compliance with SUNY policies, including SUNY 6900, and applicable New York State laws, regulations, and security standards.
• Oversees operational execution by ITEC technical teams, including incident response, service reliability, and infrastructure maintenance.
• Develops and implements administrative and operational policies supporting effective, secure, and compliant ITEC operations, including leadership development, succession planning, and performance management for managers and program leads within ITEC
• Represents ITEC within SUNY governance bodies, committees, and collaborative initiatives.

Special Notes: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that Buffalo State University is not an E‑Verify employer.

Required Qualifications

Required

• Bachelor’s degree and 10+ years of progressively responsible IT leadership experience, including 5+ years leading multidisciplinary technical teams.
• Significant experience implementing, supporting, or operating an Enterprise Information System (e.g., SIS/ERP/HRIS/Finance) in a complex, multi-stakeholder environment.
• Demonstrated success leading or maturing IT operations, shared services programs, or enterprise technology environments.
• Experience negotiating major enterprise technology contracts and managing vendor relationships.
• Substantial experience collaborating within a multi‑institution environment similar to SUNY.
• Experience with IT Service Management (ITIL) practices and service delivery frameworks.
• Experience overseeing information security, compliance, and risk management functions.
• Experience delivering or consuming shared services within a multi‑stakeholder environment.
• Strong leadership, communication, interpersonal, and organizational skills.

Preferred Qualifications

• Experience working within a multi‑campus governance structure.
• Experience supporting academic and administrative applications of technology in higher education.
• Significant experience implementing, supporting, or operating a Higher Education Student Information System, preferably Banner.
• Experience with IT procurement and large‑scale technology acquisition processes.
• Experience presenting to large or diverse audiences, including governance bodies.
• Substantial experience within the SUNY system.
• ITIL certification.
• Experience with cloud computing platforms and hybrid infrastructure environments.
• Project management experience.
• Networking or infrastructure engineering experience.

Anticipated Date of Hire

12/01/2026

Open Until Filled

Yes

Equal Employment Opportunity/Affirmative Action Employer

Buffalo State is an affirmative action/equal opportunity institution that subscribes to all federal, state, and SUNY legal requirements and does not discriminate against applicants, students, or employees on the basis of race, sex, ethnicity, national origin, sexual orientation, religion, age, disability, or marital or veteran status (Nondiscrimination Notice). Any violation of this policy should be reported to the Institutional Equity, Diversity, and Inclusion Office, Cleveland Hall 204, [phone]. Buffalo State is a VEVRAA Federal Contractor. If you have any questions, please contact Jamie Warnes at [e-mail] or call [phone].

Background Investigation Statement

All applicants are subject to a pre-employment background investigation. Our Pre-Employment Background Screening Policy is available at http://hr.buffalostate.edu/pre-employment-background-screening.

Clery Statement

Applicants interested in positions may access the Annual Security Report (ASR) for SUNY Buffalo State at http://police.buffalostate.edu. The ASR contains information on campus security policies and certain campus crime statistics. Crime statistics are reported in accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. Applicants may request a hard copy of the ASR by contacting the SUNY Buffalo State University Police Department at [phone].

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this employment opportunity?
   • Buffalo State website
   • Buffalo News
   • Buffalo Rocket
   • Challenger
   • Chronicle of Higher Education
   • HigherEdJobs
   • Panorama Hispano News
   • Employee Referral
   • Other
2. * All applicants are subject to a pre-employment background investigation. The college's Pre-Employment Background Screening Policy is available at http://hr.buffalostate.edu/pre-employment-background-screening. Prior to an offer of employment, an applicant will be required to sign an authorization release form, allowing Buffalo State to conduct a background investigation. Failure of an applicant to sign the authorization release form will disqualify an applicant from further consideration for appointment.
   • I agree to comply with the college's policy.
   • I do not agree to comply with the college's policy. (Note, this selection will disqualify you from further consideration for appointment.)
3. * Do you have a bachelor’s degree and 10+ years of progressively responsible IT leadership experience, including 5+ years leading multidisciplinary technical teams?
   • Yes
   • No
4. * Do you have significant experience implementing, supporting, or operating an Enterprise Information System (e.g., SIS/ERP/HRIS/Finance) in a complex, multi-stakeholder environment?
   • Yes
   • No

Documents Needed to Apply

Required Documents

1. Resume / Curriculum Vitae
2. Cover Letter
3. Names and Contact Information for 3 Professional References

Optional Documents

Human Resource Management Office

Human Resource Management Office Buffalo State University • 1300 Elmwood Avenue • Cleveland Hall 403 Buffalo, NY 14222 • Phone: [phone] • Fax: [phone] Website: hr.buffalostate.edu • E-mail: [e-mail]