Technical Services Delivery Manager

General Dynamics Information Technology, Inc.; Los Angeles (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

General Dynamics Information Technology, Inc. seeks a Technical Services Delivery Manager to drive NASA JPL initiatives, partnering with internal/external teams and leadership.

You will ensure operational discipline, customer satisfaction, and service delivery excellence in a fast-paced, multi-stream environment. The role emphasizes coordinating schedules, managing risks, and leading IT service delivery with a focus on innovation and compliant practices, including security and configuration

Qualifications

• Bachelor’s degree and 5+ years in deputy program or project management.
• Experience supporting NASA JPL environments and NASA mission needs.
• Excellent written, verbal, and presentation skills for diverse stakeholders.
• Experience mentoring or coordinating remote teams and performance management.
• Experience with schedule creation, milestones, metrics, and virtual training.

Responsibilities

• Support Program Manager to build trust with customers through high-quality execution.
• Coordinate tasks, schedules, risks, and deliverables across teams.
• Lead cross-functional teams and vendors, ensuring alignment with goals.
• Monitor regulatory compliance, change control, and program controls.

Skills

Program management

Stakeholder engagement

Communication skills

Team leadership

Schedule management

Education

Bachelor’s degree

Tools

ServiceNow

Job description

GDIT is seeking a Technical Services Delivery Manager to support our NASA Business Area in driving the successful pursuit and execution of key initiatives across our growing NASA portfolio.

GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. The Technical Services Delivery Manager will play a critical role in supporting and helping execute a comprehensive solution that integrates and manages a 24x7 Service Desk, advanced AI-enabled tools, efficient on-site deskside support, a PC-as-a-Service hardware model, and complementary engineering, cybersecurity, and IT Service Management (ITSM) development resources.

As a Technical Services Delivery Manager, you will partner closely with the Program Manager, internal/external teams, NASA JPL leadership, technical teams, projects managers, engineering organizations to provide operational discipline, thoughtful analysis, and steady leadership. You will also assist with account management activities for NASA JPL, focusing on business growth, customer relationship management, and high-quality service delivery. This position will provide expertise to ensure solutions and execution remain aligned with future enterprise IT service delivery standards and best industry practices in planning, implementation, and innovation.

The successful candidate will be an experienced program management professional with prior support to NASA JPL and a proven track record supporting projects with similar operational complexity. The candidate must demonstrate success in personnel support, positive customer relationships, and service delivery excellence, with a focus on innovation and customer experience. Outstanding written and verbal communication skills are essential in a fast-paced environment with multiple concurrent work streams.

In this Technical Services Delivery Manager role, you will support execution of GDIT’s strategic initiatives and help ensure compliance with Federal and NASA requirements. This position requires a motivated leader who can navigate complex challenges, execute tasks effectively, and build trusted relationships with internal teams and customer stakeholders.

Responsibilities include:

Stakeholder Engagement and Collaboration

• Support the Program Manager in building and nurturing trust with customers through consistent, high-quality execution.
• Maintain transparent communication with stakeholders and help ensure expectations are clearly set and managed.
• Serve as a supporting point of contact for internal teams and the customer, ensuring alignment on goals, priorities, and deliverables.
• Act on behalf of the Program Manager when needed and maintain continuity of program execution.

Strategic Leadership

• Assist in executing GDIT’s strategic imperatives focused on NASA JPL standards and the NASA Community.
• Apply a Consultant Mindset by helping identify challenges, proposing actionable solutions, and encouraging continuous improvements.
• Support customer experience efforts by engaging with users and contributing to value-driven results aligned with customer expectations.
• Help lead IT managers, technical leads, vendors and cross-functional teams.

Project and Task Management

• Help develop, maintain, and oversee project schedules to ensure timely delivery of tasks and milestones.
• Coordinate and allocate tasks among development and operations team members according to project and contract requirements.
• Anticipate and help resolve potential roadblocks, adjusting plans in collaboration with the Program Manager.
• Identify technical and organizational risks, develop mitigation plans, and elevate issues appropriately.

Performance and Quality Oversight

• Ensure project deliverables meet required quality standards and comply with regulatory guidelines.
• Track program data and assist in reporting metrics, providing insights to enhance performance and efficiency using Configuration Management/Change Control, Risk and Opportunity Management, Earned Value/Cost Management.
• Ensure compliance with NASA policies, security requirements, configuration/change management, and program controls.

Required Qualifications:

• Bachelor’s degree and a minimum of five (5) combined years of deputy program or project management experience.
• Experience supporting the NASA JPL environment, customers, and solution development tailored to NASA mission needs.
• Excellent oral, written, and presentation communication skills, with the ability to convey complex technical topics to diverse stakeholders and support meetings and technical discussions independently.
• Proven experience supporting customer relationship management.
• Experience mentoring or supporting remote teams, including coordination and performance management activities.
• Experience with schedule creation, timeline tracking, deliverables management, metrics reporting, demonstrations, and virtual training.
• Demonstrated experience driving performance excellence and adapting new technologies to improve service delivery.
• Ability to obtain and maintain a Public Trust clearance.

Desired Qualifications:

• Experience with ServiceNow.

Please Note:

• Work visa sponsorship will not be provided for this position.
• Work will be on-site in Pasadena, CA and candidates must reside in the area. No relocation assistance will be provided.

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.