Strategic IT Service Delivery Director

Saic; Arlington (VA); On-site; USD 200,000 - 240,000; Full time

Job summary

SAIC seeks a Service Delivery Director to lead all aspects of IT service delivery and client relationship management for a large ITIL infrastructure services contract. The ideal candidate will have extensive experience in managing large-scale, comprehensive IT programs and delivering transformational results within high-stake environments.

Responsibilities include strategic leadership, governance, program oversight, risk management, and executive stakeholder engagement across IT operations,

Qualifications

• Bachelor's degree in computer science, information technology, or a related field with eighteen years or more of related experience.
• At least 15 years of infrastructure support experience, with at least 4 years supervising projects or project teams.
• Extensive experience managing a fully outsourced IT infrastructure and operations program in security-heavy environments (e.g., federal government, financial services).
• Direct experience supporting large-scale programs including IT operations, cybersecurity, data center management, and client support.
• Successful track record of cloud migrations, cyber risk remediation, ITIL transformations, and data center transitions.
• Comprehensive understanding of full IT stack services and IT lifecycle delivery, including cybersecurity, cloud, infrastructure, and applications.
• Proven leadership in achieving SLAs and resolving operational challenges to ensure high client satisfaction.
• Experience developing innovative solutions to reduce cost, improve security, and streamline operations.
• Engagement of executive stakeholders and cross-functional teams with clear, actionable communication.
• In-depth implementation experience with IT management tools (ServiceNow and SharePoint).
• Preferred: Certifications in ServiceNow or SharePoint.
• Ability to obtain and maintain a Public Trust clearance.

Responsibilities

• Strategic Leadership and Governance: lead all aspects of service delivery and align with client goals.
• Program Oversight and Execution: manage technical, schedule, and financial aspects ensuring SLAs are met.
• Client Relationship Management: serve as primary point of contact for client leadership.
• Performance Management and Service Excellence: monitor performance and drive continuous improvements.
• Innovative Transformation: advocate for new technologies and methodologies.
• Operational Excellence and Recognition: ensure high performance and industry recognition.

Skills

Leadership

Stakeholder management

Program management

Risk management

Change management

Education

Bachelor’s degree in computer science / IT

Master’s degree strongly preferred

Tools

ServiceNow

SharePoint

Job description

SAIC seeks a Service Delivery Director to lead all aspects of IT service delivery and client relationship management for a large ITIL infrastructure services contract. The ideal candidate will have extensive experience in managing large-scale, comprehensive IT programs and delivering transformational results within high-stake environments.

Responsibilities include strategic leadership, governance, program oversight, risk management, and executive stakeholder engagement across IT operations,