Strategic IT Partner — User Support Leader

Gilbane Building; Sarasota (FL); On-site; USD 110,000 - 140,000; Full time

Job summary

Gilbane Building seeks a Senior Technology Business Partner to lead User Support as a consultative, business-aware IT service organization. You will partner with business leaders, understand workflows and challenges, and work with corporate IT to deliver scalable enterprise solutions.

You will own service outcomes, drive continuous improvement, and ensure alignment with enterprise standards while supporting training and change readiness across business offices.

Qualifications

• Bachelor’s degree required or equivalent
• 9–11+ years of IT user support or service delivery leadership
• Experience operating in complex enterprise environments
• ITIL, PMP, SAFe, or similar certifications preferred

Responsibilities

• Oversee the end-to-end delivery of user support services, including incident, request, and problem management
• Lead User Support Managers and Specialists
• Align User Support priorities to broader IT and enterprise strategy
• Provide clear insights and recommendations to IT and business leadership

Skills

Consultative mindset

Business acumen

Communication & influence

Strategic thinking

People leadership

Education

Bachelor’s degree in Information Technology, Business Administration, or related field

Job description

Gilbane Building seeks a Senior Technology Business Partner to lead User Support as a consultative, business-aware IT service organization. You will partner with business leaders, understand workflows and challenges, and work with corporate IT to deliver scalable enterprise solutions.

You will own service outcomes, drive continuous improvement, and ensure alignment with enterprise standards while supporting training and change readiness across business offices.