Strategic IT Partner Manager for Managed Services

ITPartners+; Washington (District of Columbia); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare coverage for employee (99%)

Family health premiums

Dental & Vision Insurance (optional)

Life Insurance & AD&D

Maternity & Paternity Leave

Unlimited PTO

401(k) with profit-sharing (PShares)

Personal growth opportunities

Fun work environment and events

Job summary

ITPartners+ is seeking an Account Manager – Managed IT Services (Partner Executive) to manage a Washington, DC area portfolio. You’ll build trusted advisor relationships, identify growth opportunities, and align technology solutions with partner business goals.

This role blends remote work with regular local travel for meetings and community engagement. You will coordinate with leadership, technical, and service delivery teams to deliver an outstanding partner experience and measurable business

Qualifications

• 3–5 years of experience in sales, account management, client success, or business development.
• Communicate, negotiate, and present confidently with stakeholders at every level.
• Use strong relationship-building skills to establish trust and rapport with partners.
• Understand IT services and connect technology solutions to partner business needs.
• Work independently, manage competing priorities, meet deadlines, and maintain accurate CRM activity.
• MSP or technology industry experience and a bachelor’s degree in business, IT, or a related field are preferred.

Responsibilities

• Own and strengthen partner relationships through proactive communication, strategic business reviews, and trusted advisor engagement.
• Identify opportunities for partner growth, service expansion, project work, and technology improvements that create measurable business value.
• Translate technical concepts into business outcomes, educating partners and providing value with every interaction.
• Maintain consistent account management rhythms, including open issue reviews, partner check-ins, strategic planning discussions, and CRM documentation.
• Monitor partner health, satisfaction, project progress, retention, and growth indicators to ensure long-term success.
• Achieve individual and team goals, KPIs, quarterly priorities, and annual objectives while maintaining a strong focus on partner retention and overall partner experience.

Skills

Account management

Relationship building

CRM proficiency

IT services knowledge

Communication

Education

Bachelor's degree in business/IT

Tools

Salesforce

Job description

ITPartners+ is seeking an Account Manager – Managed IT Services (Partner Executive) to manage a Washington, DC area portfolio. You’ll build trusted advisor relationships, identify growth opportunities, and align technology solutions with partner business goals.

This role blends remote work with regular local travel for meetings and community engagement. You will coordinate with leadership, technical, and service delivery teams to deliver an outstanding partner experience and measurable business