Account Manager – Managed IT Services

ITPartners+; Washington (District of Columbia); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare coverage for employee (99%)

Family health premiums

Dental & Vision Insurance (optional)

Life Insurance & AD&D

Maternity & Paternity Leave

Unlimited PTO

401(k) with profit-sharing (PShares)

Personal growth opportunities

Fun work environment and events

Job summary

ITPartners+ is seeking an Account Manager – Managed IT Services (Partner Executive) to manage a Washington, DC area portfolio. You’ll build trusted advisor relationships, identify growth opportunities, and align technology solutions with partner business goals.

This role blends remote work with regular local travel for meetings and community engagement. You will coordinate with leadership, technical, and service delivery teams to deliver an outstanding partner experience and measurable business

Qualifications

• 3–5 years of experience in sales, account management, client success, or business development.
• Communicate, negotiate, and present confidently with stakeholders at every level.
• Use strong relationship-building skills to establish trust and rapport with partners.
• Understand IT services and connect technology solutions to partner business needs.
• Work independently, manage competing priorities, meet deadlines, and maintain accurate CRM activity.
• MSP or technology industry experience and a bachelor’s degree in business, IT, or a related field are preferred.

Responsibilities

• Own and strengthen partner relationships through proactive communication, strategic business reviews, and trusted advisor engagement.
• Identify opportunities for partner growth, service expansion, project work, and technology improvements that create measurable business value.
• Translate technical concepts into business outcomes, educating partners and providing value with every interaction.
• Maintain consistent account management rhythms, including open issue reviews, partner check-ins, strategic planning discussions, and CRM documentation.
• Monitor partner health, satisfaction, project progress, retention, and growth indicators to ensure long-term success.
• Achieve individual and team goals, KPIs, quarterly priorities, and annual objectives while maintaining a strong focus on partner retention and overall partner experience.

Skills

Account management

Relationship building

CRM proficiency

IT services knowledge

Communication

Education

Bachelor's degree in business/IT

Tools

Salesforce

Job description

Washington, DC and Surrounding Areas

Do you enjoy building meaningful relationships, helping organizations grow through technology, and making a positive impact on people?

Who We Are

ITPartners+ is an IT Managed Services Provider experiencing rapid growth. A multiple winner of the Best and Brightest Companies to Work For, ITPartners+ has rapidly grown thanks to our core values of Do Great Work, Make It Fun, and Think Big. These values have helped us foster a work environment that is supportive, goal-oriented, and just plain fun.

Who You Are

As an Account Manager – Managed IT Services (internally titled Partner Executive) serving Washington, DC and the surrounding areas, you are a relationship-driven business leader who builds trust, creates meaningful partnerships, and helps organizations achieve their goals through strategic technology solutions. You will strengthen an established portfolio of partner relationships while developing new business opportunities throughout the local market, working closely with our leadership, technical, and service delivery teams as a trusted advisor. You will balance the flexibility of remote work with regular local travel for partner meetings, networking, business development, and community engagement. You bring executive presence, business acumen, a consultative approach, and the drive to deepen partnerships and champion the ITPartners+ culture and values in every interaction.

What You Will Do

As a Partner Executive, you'll serve as the primary relationship owner and trusted advisor for an assigned portfolio of partners throughout the Washington, DC area. You'll build strong, long-term relationships by understanding each partner's business goals, providing strategic guidance, and helping them maximize the value of their technology investments. Success in this role comes from being proactive, consultative, and accountable while collaborating with internal teams to deliver an exceptional partner experience and drive meaningful business outcomes.

Key Responsibilities

• Own and strengthen partner relationships through proactive communication, strategic business reviews, and trusted advisor engagement.
• Identify opportunities for partner growth, service expansion, project work, and technology improvements that create measurable business value.
• Translate technical concepts into business outcomes, educating partners and providing value with every interaction.
• Maintain consistent account management rhythms, including open issue reviews, partner check-ins, strategic planning discussions, and CRM documentation.
• Monitor partner health, satisfaction, project progress, retention, and growth indicators to ensure long-term success.
• Achieve individual and team goals, KPIs, quarterly priorities, and annual objectives while maintaining a strong focus on partner retention and overall partner experience.

Your Skills and Background

• Bring 3-5 years of experience in sales, account management, client success, or business development.
• Communicate, negotiate, and present confidently with stakeholders at every level.
• Use strong relationship-building skills to establish trust and rapport with partners.
• Understand IT services and connect technology solutions to partner business needs.
• Work independently, manage competing priorities, meet deadlines, and maintain accurate CRM activity.
• MSP or technology industry experience and a bachelor’s degree in business, IT, or a related field are preferred.

Benefits of Working at ITPartners+

• 99% fully paid for healthcare coverage for the employee
• Health premiums subsidized for family
• Optional Subsidized Dental & Vision Insurance
• Life Insurance & AD&D
• Maternity & Paternity Leave (Including foster and adoption)
• Unlimited paid time off
• 401(k) retirement plan and company profit-sharing opportunity (PShares)
• A focus on personal growth
• A fun work environment with bonuses and company events

Our mission at ITPartners+ is to positively impact people. We accomplish it through building and nurturing the best team possible, the best partners, and giving back to our community. To learn more about us, check out our website at www.itpartners.com or connect with us on LinkedIn at www.linkedin.com/company/itpar.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Equal Opportunity Employer

ITPartners+ is an Equal Opportunity Employer who will not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, disability, or age.