Strategic IT Inside Sales Pro – Growth & Solutions

ePlus Inc; Northern (KY); Hybrid; USD 26,000 - 36,000; Full time

Job summary

ePlus Inside Sales Rep (ISR) is a key member of the sales team tasked with acquiring, managing, and growing ePlus customer relationships and maximizing margin dollars. You will provide hardware, software, and services solutions to customers while focusing on profit and customer experience.

The role involves researching opportunities, quoting, ordering, and post-order support, coordinating with engineering for BOM validation, and engaging vendor partners to expand the ePlus footprint with

Qualifications

• 1+ years in IT industry preferred.
• 1+ years sales or customer service experience.
• Self-motivated, results-oriented team player with outstanding communication and interpersonal skills.
• Must be a self-starter, able to work independently and collaboratively, and have the ability to handle multiple tasks under tight deadlines.
• Exceptional customer service and communication skills.
• Excellent organizational and prioritization skills with an acute attention to detail.

Responsibilities

• Research and quote sales opportunities for product and service sales, using all available resources to satisfy customer requirements, while maintaining the most advantageous profit margin
• Assist with project opportunities as well as support Run Rate Business including quoting, ordering, open order management, and post-order support
• Coordinate with engineering for BOM design and validation
• Assist with deal registration and pricing negotiation
• Uplift all sales opportunities with warranties, service offerings, accessories and supplies
• Assist with CRM entries, including opportunities, engineering requests and contract requests
• Accurately execute and manage customer orders, ensuring successful delivery within customer expectations
• Utilize customer portals for all customer-required activities such as management of proposal requests, PO receipt confirmations and shipping information management
• Take a proactive approach to problem resolution at the customer and supplier levels
• Engage customers, vendors and manufacturer partners to develop and grow relationships
• Seek opportunities to expand the ePlus footprint within each account
• Provide customer and sales reporting as required or requested
• Develop and maintain a working knowledge of the key products and services
• Be accountable to key ePlus constituents, our vendors and partners
• Stay current on the programs, promotions and campaigns from our major vendor suppliers in order to sell products and services at the best possible margin to ePlus
• Always conduct yourself in a professional and considerate manner, with appropriate decorum, in all oral and written communications with customers both internal and external, be a credit to ePlus and reflect positively on your sales team

Skills

Communication skills

Interpersonal skills

Self-motivated

Team player

Tools

Microsoft Office Suite

Job description

ePlus Inside Sales Rep (ISR) is a key member of the sales team tasked with acquiring, managing, and growing ePlus customer relationships and maximizing margin dollars. You will provide hardware, software, and services solutions to customers while focusing on profit and customer experience.

The role involves researching opportunities, quoting, ordering, and post-order support, coordinating with engineering for BOM validation, and engaging vendor partners to expand the ePlus footprint with