Strategic IT Business Analyst — SAP & Process Optimization

Smithfield Foods; Tar Heel (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Relocation package available

Job summary

Smithfield Foods in North Carolina is seeking an IT Business Analyst to serve as the key liaison between business users, IT teams, and external partners, translating requirements into practical solutions that improve efficiency and reliability across enterprise systems.

Responsibilities include requirements gathering, testing, process improvement, system implementations, training, reporting design, and cross-functional collaboration to drive operational excellence.

Qualifications

• Bachelor's degree or higher with 2+ years of relevant experience
• General knowledge of IT systems and SAP, with interface understanding
• Strong analytical and problem-solving skills with data-driven mindset
• Excellent written and verbal communication for stakeholders
• Experience bridging business and IT through systems support and testing coordination
• Ability to facilitate change and continuous improvement aligned with values
• Experience managing timelines, deliverables and resources
• Team-oriented and collaborative culture fit in fast-paced environment

Responsibilities

• Act as the primary contact for business users on system-related issues, coordinating with IT and vendors to resolve incidents and improve performance.
• Define business requirements, develop functional specs, and create and execute test scenarios for enhancements and new implementations.
• Analyze existing processes to identify automation opportunities and improve efficiency.
• Support system implementations and upgrades with training, user sessions, and readiness activities.
• Manage priorities, timelines, resources, and provide updates to leadership.
• Provide application support including troubleshooting and data corrections with IT groups.
• Collaborate with partners to design reports and dashboards for decision-making.
• Work with cross-channel teams to share best practices and pursue improvements.
• Contribute to annual planning to align system enhancements with business objectives.

Skills

Business analysis

System support

Requirements gathering

Testing coordination

Process improvement

Project management

Change management

Reporting & analytics

Cross-functional collaboration

Communication

SAP familiarity

IT liaison

Education

Bachelor's degree + 2+ years experience

Tools

SAP

Job description

Smithfield Foods in North Carolina is seeking an IT Business Analyst to serve as the key liaison between business users, IT teams, and external partners, translating requirements into practical solutions that improve efficiency and reliability across enterprise systems.

Responsibilities include requirements gathering, testing, process improvement, system implementations, training, reporting design, and cross-functional collaboration to drive operational excellence.