IT Business Analyst - Supply Planning

Smithfield Foods; Suffolk (VA); On-site; USD 60,000 - 88,000; Full time

Job summary

Smithfield Foods is seeking an IT Business Analyst to bridge business needs with IT solutions across enterprise systems. You will gather requirements, specify functionality, and test enhancements while supporting implementations and daily operations.

You will translate business needs into actionable tech solutions, drive process improvements, and collaborate with stakeholders to deliver reliable, high-performing systems. This role emphasizes communication and organizational change readiness.

Qualifications

• Bachelor's degree from an accredited four-year college or university.
• 2+ years of relevant experience.
• Equivalent combination of education and experience.

Responsibilities

• Act as the primary contact for business users on system-related issues, coordinating with IT and vendors to resolve incidents and improve performance.
• Define business requirements, develop functional specifications, and create and execute test scenarios for enhancements and new implementations.
• Assist with process improvements by analyzing current workflows and identifying automation opportunities.
• Support system implementations and upgrades, including training materials and user sessions.
• Lead project activities, manage timelines, and provide status updates to leadership.
• Provide ongoing application maintenance, troubleshooting, and data corrections as needed.
• Collaborate with partners to design and develop reports and dashboards for operational and strategic decisions.
• Work with cross-channel teams to drive continuous improvement and share best practices.

Skills

Analytical skills

Communication

Project management

SAP knowledge

Business liaison

Education

Bachelor's degree

Tools

SAP

Job description

Have a seat at our table. When you join Smithfield, you become part of something special - a company that's sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet. With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and make a real impact.

As an IT Business Analyst at Smithfield Foods, you will serve as the key liaison between business users, IT teams, and external partners to ensure technology solutions meet business needs. You will identify system enhancements, process improvements, and training opportunities while supporting system implementations, upgrades, and daily operations. In this role, you will combine business acumen, technical understanding, and strong communication skills to translate requirements into effective solutions that drive efficiency, reliability, and performance across Smithfield's enterprise systems.

WHAT YOU'LL DO:

• Business Analysis & System Support: Act as the primary contact for business users on system-related issues, coordinating with IT and vendors to resolve incidents and improve performance.
• Requirements Gathering & Testing: Partner with internal and external stakeholders to define business requirements, develop functional specifications, and create and execute test scenarios for enhancements and new implementations.
• Process Improvement: Analyze existing business processes to identify automation opportunities and recommend innovative uses of technology to improve efficiency and accuracy.
• Implementation & Change Readiness: Support system implementations and upgrades by developing training materials, leading user sessions, establishing super user forums, and ensuring business readiness for go-live.
• Project Management: Utilize project management skills to define priorities, manage timelines, allocate resources, and provide consistent progress updates to leadership.
• Application Maintenance: Provide application support including troubleshooting, data corrections, and coordination with IT support groups to ensure system stability and user satisfaction.
• Reporting & Analytics: Collaborate with business partners to design and develop reports and dashboards that support operational and strategic decision-making.
• Cross-Functional Collaboration: Partner with cross-channel teams to identify opportunities for continuous improvement and share best practices across business units.
• Planning & Alignment: Contribute to the development of annual plans and strategies that align system enhancements with overall business objectives.

WHAT WE'RE SEEKING:

• Education & Experience: Bachelor's degree from an accredited four-year college or university and 2+ years of relevant experience; or equivalent combination of education and experience.
• Technical Knowledge: General knowledge of IT systems and SAP, with a strong understanding of system interfaces between SAP and third-party applications.
• Analytical & Problem-Solving Skills: Ability to understand system capabilities, analyze data, and identify improvement opportunities to enhance performance and usability.
• Communication & Collaboration: Strong verbal and written communication skills with the ability to effectively engage planners, peers, and executive leadership.
• Business & IT Liaison Experience: Demonstrated success in bridging business and technical teams through systems support, requirements gathering, and testing coordination.
• Leadership & Continuous Improvement: Proven ability to facilitate change, drive operational excellence, and promote a culture of continuous improvement aligned with Smithfield's values.
• Project Management: Experience managing timelines, deliverables, and resources across multiple projects in a fast-paced environment.
• Teamwork & Culture Fit: Respectful, approachable, and team-oriented, with a commitment to building strong working relationships and contributing to a positive work environment.

The expected pay range for this position is $60,000 - $87,500 annually.