Strategic IT Advisor for Clients

Charles IT; Chesapeake (VA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with company match

Paid time off

Bonus opportunities

Training & development

Leadership development

Team-building events

Work-life balance

Job summary

Charles IT is seeking a knowledgeable Technical Client Advisor to act as a trusted partner for assigned clients, aligning their business goals with technology strategy and long-term IT planning.

The role requires strong communication, client relationship building, and cross-team collaboration, with responsibilities spanning strategy development, budget oversight, and security/compliance guidance. A hybrid work schedule is available after a 60-day onboarding period.

Qualifications

• Minimum 5 years of IT consulting/account management/leadership experience.
• Experience translating business objectives into IT strategy and solutions.
• Familiarity with MSP environments and working with C-suite executives.

Responsibilities

• Serve as trusted technology advisor aligning client IT strategy with business objectives and long-term growth plans.
• Communicate technology recommendations, risks, and strategic initiatives to both technical teams and executive stakeholders.
• Assess client environments to identify opportunities for improved security, scalability, performance, and operational efficiency.
• Develop IT roadmaps, lead strategic business reviews, oversee technology budgets, and support compliance initiatives.
• Build and maintain strong client relationships, serving as the primary point of contact for strategic guidance, issue resolution, and escalations.
• Collaborate with internal technical teams to identify client needs, define project scope, and prioritize technology initiatives.
• Provide guidance and mentorship to internal team members while promoting collaboration across departments.
• Ensure client technology strategies align with industry best practices, security standards, and applicable regulatory requirements.
• Perform other duties as assigned.

Skills

Client relationship management

Strategic IT planning

Executive communication

Budgeting

Team collaboration

Education

MCSA

VCP

CCNA

Tools

ConnectWise

Cisco

Meraki

Datto

VMware

Microsoft 365

macOS support

Job description

Charles IT is seeking a knowledgeable Technical Client Advisor to act as a trusted partner for assigned clients, aligning their business goals with technology strategy and long-term IT planning.

The role requires strong communication, client relationship building, and cross-team collaboration, with responsibilities spanning strategy development, budget oversight, and security/compliance guidance. A hybrid work schedule is available after a 60-day onboarding period.