Strategic IT Account Manager | Onsite Client Partner

Solarus Technologies Inc.

New York (NY)

On-site

USD 90,000 - 120,000

Full time

5 days ago

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Benefits offered by this job

Medical/dental/vision coverage

401(k) employer contribution

Paid time off

Anniversary bonus

Travel awards

Job summary

Solarus Technologies Inc. seeks a Client Account Manager to bridge clients and technical teams. You will manage 20–25 MSP client accounts, stay visible with onsite visits in New York City and Westchester, and travel periodically to Long Island.

You’ll translate technical recommendations into business outcomes for executives and owners. You’ll lead quarterly business reviews and strategy discussions, partnering with engineering and leadership to deliver value and growth.

Qualifications

3+ years in a client-facing technology role such as Technical Account Management, IT Account Management, Managed Services, tech sales, or customer success.
Experience with IT infrastructure, cybersecurity, cloud, networking, and Microsoft technologies.
Familiarity with MSP tools like ConnectWise, Datto, IT Glue, or Kaseya is a plus.

Responsibilities

Own the business relationship for a portfolio of 20–25 MSP client accounts.
Lead onsite visits across NYC and Westchester with travel to Long Island.
Translate technical recommendations into business impact for nontechnical stakeholders.
Lead QBRs and strategic client meetings; drive account strategy and renewals.
Collaborate with engineering and leadership to build client recommendations.