Strategic Account Manager – Hybrid (Manhattan)

Au10tix; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Au10tix is seeking an experienced Account Manager to own a US customer portfolio and serve as the primary liaison between clients and the company. This hybrid role requires weekly presence in the Manhattan office and proactive engagement across teams to drive adoption, retention, and growth.

You will manage renewals, cultivate executive relationships, and coordinate with Sales, Solutions Engineering, Product, and Support to deliver measurable outcomes for customers in a fast-paced,

Qualifications

• 5+ years of experience in account management or customer success.
• B2B experience, ideally in SaaS, fintech, identity, fraud prevention, cybersecurity, payments, or another technical environment.
• Strong technical orientation.
• Excellent written and verbal communication skills with ability to translate technical details into executive-ready updates.
• Strong project and stakeholder management with consistent follow-through across multiple accounts.
• Proactive, collaborative, and comfortable working with global, cross-functional teams.
• Willingness to travel within the US for customer meetings as needed.
• Hybrid position based in our Manhattan, NY office.

Responsibilities

• Build trusted relationships with US customers and advocate for their needs internally.
• Understand customer goals, technical needs, success metrics, and growth opportunities.
• Develop account plans focused on adoption, retention, renewals, growth, and risk management.
• Lead customer meetings and business reviews with clear actions and follow-up.
• Monitor customer health and usage, address risks, and drive adoption.
• Coordinate with Sales, Solutions Engineering, Product, R&D, Support, Legal, Finance, and other teams to resolve issues and deliver results.
• Lead renewal and growth discussions with leadership.
• Maintain accurate account documentation, forecasts, risks, and internal updates.
• Identify advocacy opportunities such as references, case studies, and feedback.

Skills

Account management

Customer success

B2B SaaS

Technical orientation

Communication

Project management

Stakeholder management

Travel readiness

Job description

Au10tix is seeking an experienced Account Manager to own a US customer portfolio and serve as the primary liaison between clients and the company. This hybrid role requires weekly presence in the Manhattan office and proactive engagement across teams to drive adoption, retention, and growth.

You will manage renewals, cultivate executive relationships, and coordinate with Sales, Solutions Engineering, Product, and Support to deliver measurable outcomes for customers in a fast-paced,