Account Manager

Access One; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Generous PTO

Hybrid work environment

Job summary

Access One in Chicago, IL is seeking an Account Manager to own and grow a defined book of business by delivering exceptional client experience and driving contract renewals. You’ll manage ~100 accounts and ~4M ARR, focusing on renewals and expansion opportunities.

You will build trusted advisor relationships, coordinate with internal teams, conduct quarterly business reviews, and stay current on our portfolio of telecom and managed IT solutions.

Qualifications

• 2–4 years of experience in account management, client success, or relationship management.
• Experience in a quota-bearing role with demonstrated success meeting or exceeding revenue targets.
• Experience at a Managed IT Services Provider (MSP) strongly preferred.
• Ability to manage both business and technical conversations with clients.
• Strong organizational and time-management skills.
• Excellent communication and relationship-building abilities.
• Ability to manage a high-volume book of business in a fast-paced environment.
• Bachelor’s degree preferred or equivalent experience.

Responsibilities

• Build and maintain strong client relationships while serving as a trusted advisor and advocate
• Execute contract renewals with a target of less than 5% revenue write-down on base renewals
• Target 15% annual growth across assigned book of business through up/cross-selling
• Serve as the primary point of contact for pricing, service changes, and issue resolution
• Conduct quarterly client-facing business reviews (QBRs)
• Coordinate with internal teams to ensure a best-in-class client experience
• Perform client site visits as needed
• Stay informed on product offerings and recommend solutions aligned to client needs

Skills

Relationship management

Communication

Time management

Organizational skills

Quota bearing

Technical conversations

Education

Bachelor’s degree

Job description

Do you have a question about a job posting? Please send us a message using our contact form .

Providing an Exceptional Employee Experience

At Access One, our people have defined us from the beginning, and they continue to do so today. Our team is made up of the finest in the industry, and we take pride in our reputation for unmatched client care. Each employee is a vital asset to our team, and together our staff is the driving force behind our success. You’ll work alongside people with a positive attitude who are empowered to make a difference and collaborate.

As we’ve grown over the years, we’ve maintained a small company feel with a relaxed and fun family atmosphere. We are always looking to grow our hybrid workforce with talented, hard‑working individuals who share our passion for delivering an exceptional client experience, enjoy a challenge and thrive in a collaborative work environment.

Benefits of Working at Access One

Access One offers our employees what larger companies cannot — the opportunity for your ideas to be heard and the ability to contribute in a meaningful way. We provide hands‑on learning and career development opportunities to help you excel.

Just a Few of our Perks and Benefits!

Benefits and job perks make a huge difference. At Access One, we believe benefits are a vital piece of the total value proposition and part of what makes Access One a great place to work!

Medical, Dental, Vision, & Life Insurance Benefits

401K Program with Company Match

Comprehensive benefits including financial planning

Vacation and Time Off Benefits

Smart‑Casual Dress Environment

Dress for your role and always put your best foot forward

Professional Growth Opportunities

Development and growth through continual learning

Relax at company events, gym membership incentives

Culture & Diversity

Recognition of accomplishments, large & small

Volunteer and Donation Opportunities

The ability help improve our community

Ready To Join The Access One Team?

If you’re interested in becoming an Access One team member, please check out our current openings below.

Position:Account Manager

Location: Chicago, IL

Job Id:478

# of Openings:1

Account Manager

Access One is a business technology services and telecommunications provider founded in 1993. We deliver seamless, scalable solutions that evolve alongside our clients’ businesses. Our custom‑tailored offerings can be deployed modularly or as a complete end‑to‑end solution, covering business phones, unified communications, managed IT services, cybersecurity, security systems, and cloud‑based technologies.

Position Overview

The Account Manager is responsible for owning and growing a defined book of business by delivering exceptional client experience, driving contract renewals, and identifying expansion opportunities. This role manages approximately 100 client accounts totalling ~$4M in annual recurring revenue (ARR).

Key Responsibilities

• Build and maintain strong client relationships while serving as a trusted advisor and advocate
• Execute contract renewals with a target of less than 5% revenue write‑down on base renewals
• Target 15% annual growth across assigned book of business through up/cross‑selling
• Serve as the primary point of contact for pricing, service changes, and issue resolution
• Conduct quarterly client‑facing business reviews (QBRs)
• Coordinate with internal teams to ensure a best‑in‑class client experience
• Perform client site visits as needed
• Stay informed on product offerings and recommend solutions aligned to client needs

Book of Business

• Approximately 100 accounts across multiple industries
• Approximately $4M in total ARR

Compensation

• Base Salary: $80,000 – $100,000 (commensurate with experience)
• Unlimited commission structure: ~1% of Total Contract Value (TCV) for renewals and ~4% of TCV for new/cross‑sell opportunities
• Commissions are paid on Total Contract Value at the time of first billing, allowing for accelerated earnings

Qualifications

• 2–4 years of experience in account management, client success, or relationship management
• Experience in a quota‑bearing role with demonstrated success meeting or exceeding revenue targets
• Experience at a Managed IT Services Provider (MSP) strongly preferred
• Ability to manage both business and technical conversations with clients
• Strong organizational and time‑management skills
• Excellent communication and relationship‑building abilities
• Ability to manage a high‑volume book of business in a fast‑paced environment
• Bachelor’s degree preferred or equivalent experience

Why Access One

• Opportunities to grow your career and expand your expertise
• Continuous learning and professional development
• Advancement opportunities based on consistent performance
• Exposure to a broad portfolio of telecom and managed IT solutions
• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Generous PTO and flexible work environment
• Engaging company events supporting work‑life balance
• Volunteer and donation opportunities to support the community

Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Access One, you get to help people. You get to help businesses run better and more securely. You get to make a difference in the lives of our clients. And you do so in a way that is fulfilling, personally and professionally.

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