Strategic IT Account Lead

Integris; Phoenix (AZ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Retirement Plan

Paid Time Off

Birthday PTO

Paid Holidays

Volunteer PTO

Short-Term Disability Insurance

Long-Term Disability Insurance

Life Insurance

Supplemental Insurance

Employee Assistance Program

Job summary

Integris is seeking a Strategic Account Advisor to manage client relationships and deliver strategic IT consulting. You will collaborate with our technical teams to optimize client IT experiences, security, and service delivery while driving revenue through cross-sell opportunities.

The role requires handling strategic reviews, risk management, and real-time documentation across multiple clients. This position supports a growing national footprint, emphasizes client outcomes, and values

Qualifications

• 3–4 years in customer success or account management in IT/MSP
• Strong written and verbal communication and de-escalation skills
• Ability to identify cross-sell and upsell opportunities
• Ability to perform in a fast-paced environment and pivot between tasks
• Understanding of computer hardware, software and cloud concepts

Responsibilities

• Serve as primary relationship manager for Integris' clients and foster trust
• Provide strategic consultative services to enhance IT experience, productivity, and network security
• Facilitate Strategic Business Reviews with clients to align technology strategy and budgets
• Monitor and manage risk, and ensure timely project updates and VIP interactions
• Document all work and client data in ConnectWise in real time
• Promote growth by aligning products and services with client needs

Skills

Relationship management

Strategic consulting

Cross-sell upsell

Communication

Time management

Tools

ConnectWise

Job description

Integris is seeking a Strategic Account Advisor to manage client relationships and deliver strategic IT consulting. You will collaborate with our technical teams to optimize client IT experiences, security, and service delivery while driving revenue through cross-sell opportunities.

The role requires handling strategic reviews, risk management, and real-time documentation across multiple clients. This position supports a growing national footprint, emphasizes client outcomes, and values