Strategic Inventory & Customer Service Manager

Ingersoll Gruppe; Rockford (IL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid vacation

Job summary

Ingersoll Cutting Tool Company, Rockford, IL, is seeking an Inventory Control and Customer Service Manager. Lead inventory control and customer service teams, ensure accurate cycle counting, and address order processing and customer inquiries.

Requires degree in supply chain or related field and 3+ years of relevant experience. Salary $70–80K; benefits include comprehensive health, 401k match, and generous PTO.

Qualifications

• Associate or Bachelor’s degree in supply chain management, business, operations, or related field.
• Three (3) or more years of experience in inventory control, logistics, customer service, or a related operational environment.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.
• Excellent organizational, communication, and time management skills.

Responsibilities

• Maintain inventory accuracy through cycle counting, reconciliation, and inventory control activities.
• Investigate inventory discrepancies, determine root causes, and implement corrective and preventive actions.
• Monitor order processing, backlog management, and customer inquiries to maintain high service standards.
• Resolve customer issues related to orders, shipments, returns, product availability, and delivery concerns.
• Analyze inventory accuracy, back-orders, service levels, and other key operational performance metrics; identify trends and recommend improvements.
• Provide daily leadership, direction, and support to inventory control and customer service personnel.
• Develop and maintain inventory control procedures and customer service processes to improve accuracy, efficiency, and responsiveness.
• Supervise daily customer service operations to ensure timely, accurate, and professional support.

Skills

Analytical skills

Organizational skills

Communication skills

Time management

Problem-solving

Education

Associate or Bachelor's degree in supply chain management / related field

3+ years of relevant experience in inventory control / logistics / customer service

Tools

ERP systems

Inventory management software

Excel

Job description

Ingersoll Cutting Tool Company, Rockford, IL, is seeking an Inventory Control and Customer Service Manager. Lead inventory control and customer service teams, ensure accurate cycle counting, and address order processing and customer inquiries.

Requires degree in supply chain or related field and 3+ years of relevant experience. Salary $70–80K; benefits include comprehensive health, 401k match, and generous PTO.