Inside Sales & Order Entry Specialist

Ingersoll Gruppe; Rockford (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) match

Paid time off

Job summary

Ingersoll Cutting Tool Company in Rockford, IL, is seeking an Inside Sales/Order Entry professional to manage high volumes of emails and calls, update e-Catalogs, and provide accurate pricing and quotes. The role emphasizes customer service, cross-functional communication, and precise order processing on a fast-paced campus.

The position requires strong communication, organizational skills, and experience in manufacturing/industrial environments, with a salary range around $18–$22 per hour and

Qualifications

• Excellent verbal and written communication with a strong customer service focus.
• Strong organizational and time-management skills to handle high-volume emails and calls.
• Attention to detail in entering orders, quotes, and maintaining product information.
• Ability to multitask under time-sensitive conditions and meet customer expectations.
• Proficiency with Microsoft Office and the ability to learn company systems, e-Catalogs, and order-entry software.
• Experience in inside sales or customer service in manufacturing/industrial environment preferred.

Responsibilities

• Respond to internal and external customer inquiries in a timely, professional, and courteous manner.
• Manage a high volume of customer correspondence, including intake and response to up to 125 emails per day.
• Maintain and update e-Catalog items to ensure product information is accurate and current.
• Provide customers with product pricing, availability, and related information; prepare quotes as needed.
• Handle a high volume of incoming telephone calls, including up to 50 calls per day, while providing excellent customer service.
• Follow up on delivery information, order status, and customer requests, including processing expedite requests.
• Answer inquiries regarding products and services and assist customers in identifying appropriate solutions.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Organization

Microsoft Office

Order entry

E-Catalogs

Tools

Microsoft Office

E-Catalogs

Order-entry software

Job description

Ingersoll Cutting Tool Company in Rockford, IL, is seeking an Inside Sales/Order Entry professional to manage high volumes of emails and calls, update e-Catalogs, and provide accurate pricing and quotes. The role emphasizes customer service, cross-functional communication, and precise order processing on a fast-paced campus.

The position requires strong communication, organizational skills, and experience in manufacturing/industrial environments, with a salary range around $18–$22 per hour and