Strategic Internal Communications Partner for B2C & Quality

Groupe Michelin; Greenville (SC); On-site; USD 110,000 - 160,000; Full time

Job summary

Michelin is seeking a Business Communication Partner to lead internal communications for B2C Marketing & Sales and Quality/Customer. The role offers strategic guidance to senior leaders, supports organizational change, and enhances employee engagement through digital channels and brand-aligned messaging.

The position involves developing global communication plans, advising top management, and collaborating with central teams to measure impact and manage risks, while upholding Michelin’s

Qualifications

• Significant experience in strategic communications, internal communications, corporate communications, or a related field, with a demonstrated ability to develop and implement communication strategies aligned with business objectives.
• Experience partnering with senior leaders and management teams to provide strategic communication counsel, influence decisions, and translate business priorities into clear, effective messaging.
• Demonstrated success developing communication plans for employee engagement, organizational change, and stakeholder communications, with the ability to tailor messages to diverse audiences.
• Strong crisis communication and risk management skills, including the ability to assess complex situations, develop timely messaging, protect organizational reputation, and support leadership communications during critical events.
• Experience leveraging digital communication platforms and tools, including Microsoft 365 applications and emerging AI tools, to strengthen employee engagement, enhance communication effectiveness, and support data-driven decision-making.
• Knowledge of brand strategy and reputation management, with the ability to maintain consistent messaging and uphold brand standards across communication channels and audiences.
• Proven ability to manage multiple communication initiatives and events simultaneously, coordinating stakeholders, timelines, budgets, and deliverables while maintaining quality and consistency.
• Strong analytical skills, with experience establishing communication performance indicators, measuring engagement, analyzing results, and using insights to improve communication strategies.
• Excellent written and verbal communication skills, sound judgment, and strong interpersonal skills, with the ability to understand employee perspectives, adapt communication approaches to diverse audiences, and build trusted relationships across teams and organizational levels.

Responsibilities

• Develop and implement internal communication plans aligned with Michelin’s global communication strategy, business priorities, and organizational needs.
• Provide strategic communication guidance and support to the Management Team on internal communication strategies and activities.
• Advise and support the Management Team on internal communication strategies and activities; support crisis communication efforts by assessing needs and messaging.
• Collaborate with teams involved in projects with social impact and implement/enhance communication initiatives; measure reach and impact across channels.
• When needed, collaborate with the Press Service to develop key messages for media communications and support external audiences including business partners and suppliers.
• Support Michelin’s brand strategy and ensure consistent application of brand standards across channels and audiences.
• Maintain brand consistency and monitor communication performance indicators to improve engagement and outcomes.

Skills

Strategic communications

Senior leadership liaison

Crisis communication

Digital platforms

Analytical skills

Written communication

Interpersonal skills

Education

Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or related field

Tools

Microsoft 365

AI tools

Job description

Michelin is seeking a Business Communication Partner to lead internal communications for B2C Marketing & Sales and Quality/Customer. The role offers strategic guidance to senior leaders, supports organizational change, and enhances employee engagement through digital channels and brand-aligned messaging.

The position involves developing global communication plans, advising top management, and collaborating with central teams to measure impact and manage risks, while upholding Michelin’s