Strategic Internal Communications Leader - CX Growth

Cisco; Richardson (TX); Remote; USD 145,000 - 184,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with Cisco matching

Paid parental leave

Disability coverage & life insurance

Sick time & paid holidays

Optional volunteer days

Job summary

Cisco, a global leader in networking technology, seeks a Communications Manager to advance the CX agenda through strategic internal communications. You will partner with senior leaders to craft clear, engaging narratives and drive enterprise-wide messaging across a matrix organization.

In this role, you will lead omnichannel editorial planning, content creation, and stakeholder collaboration to simplify complex business ideas and align teams with Cisco priorities.

Qualifications

• 6+ years of corporate communications or internal communications experience.
• Experience with enterprise-wide transformation initiatives.
• Ability to translate high-level business strategies into clear internal narratives.
• Experience supporting executive leaders and cross-functional alignment.
• Strong editorial judgment and omnichannel planning experience.
• Able to leverage AI tools to improve processes and outcomes.

Responsibilities

• Develop and execute internal communications strategies aligned with FY27 actions and goals.
• Serve as liaison between CX and Cisco leadership to drive alignment.
• Translate complex CX initiatives into engaging messages for internal audiences.
• Lead editorial planning and content scheduling across channels.
• Collaborate with stakeholders to produce talking points, presentations, and announcements.
• Create and manage digital content and ad hoc communications requests.
• Communicate complex data and results clearly to diverse audiences.

Skills

Strategic communications

Executive storytelling

Internal communications

Omnichannel editorial planning

AI fluency

Tools

SharePoint

Slido

Eloqua

Poppulo

Job description

Cisco, a global leader in networking technology, seeks a Communications Manager to advance the CX agenda through strategic internal communications. You will partner with senior leaders to craft clear, engaging narratives and drive enterprise-wide messaging across a matrix organization.

In this role, you will lead omnichannel editorial planning, content creation, and stakeholder collaboration to simplify complex business ideas and align teams with Cisco priorities.