Strategic Internal Communications Lead - CX Growth

020 Cisco Systems, Inc.; San Jose (CA); Remote; USD 145,000 - 184,000; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Paid parental leave

Disability coverage

Life insurance

Paid holidays

Job summary

Cisco is seeking a Communications Manager to advance Customer Experience (CX) as a key growth priority. You will lead internal communications in a fast-paced, matrixed environment and partner with senior leaders to simplify complex ideas into clear, engaging messages for Cisco employees.

You will develop editorial plans, manage cross-functional collaboration, and deliver strategic communications that support FY27 objectives and CX priorities on a global scale.

Qualifications

• 6+ years of corporate communications experience, ideally in a large, matrixed global technology or software organization.
• Experience driving enterprise-wide transformation initiatives.
• Ability to translate complex business strategy into clear internal narratives.

Responsibilities

• Develop and execute internal communications strategies aligned with Cisco's FY27 actions and financial objectives.
• Serve as primary communications liaison between CX and other Cisco units to drive alignment and understanding of CX priorities.
• Translate complex CX initiatives into engaging narratives for internal audiences.
• Lead editorial planning and manage content, channels, and timing for internal communications.
• Build cross-functional relationships to identify opportunities and prevent silos.

Skills

Stakeholder management

Editorial planning

Multichannel communications

AI fluency

Executive support

Tools

SharePoint

Slido

Eloqua

Poppulo

Job description

Cisco is seeking a Communications Manager to advance Customer Experience (CX) as a key growth priority. You will lead internal communications in a fast-paced, matrixed environment and partner with senior leaders to simplify complex ideas into clear, engaging messages for Cisco employees.

You will develop editorial plans, manage cross-functional collaboration, and deliver strategic communications that support FY27 objectives and CX priorities on a global scale.