Strategic CX Communications Lead

Cisco; Dallas (TX); Remote; USD 145,000 - 184,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with Cisco matching

Paid parental leave

Short and long-term disability

Basic life insurance

Job summary

The Communications Manager within Cisco's Customer Experience (CX) team will lead enterprise-wide internal communications initiatives, translating complex strategic priorities into clear narratives for global audiences.

You will partner with senior leaders and cross-functional teams to craft messaging, manage editorial calendars, and drive alignment across Cisco's CX priorities, ensuring consistent, engaging communications that support growth.

Qualifications

• 6+ years in corporate/internal communications or change management.
• Experience in enterprise-wide transformation initiatives.
• Hands-on experience with SharePoint, Slido, Eloqua, Poppulo.
• Ability to translate high-level business strategies into internal narratives.
• Experience supporting executive leaders and cross-functional alignment.
• Strong editorial judgment and omnichannel editorial planning.
• High degree of AI fluency.
• Experience representing teams on cross-organizational editorial committees.
• Exceptional interpersonal, written, and verbal communication; ability to influence.

Responsibilities

• Develop and execute communication strategies aligning CX with FY27 actions.
• Serve as liaison between CX and Cisco business units.
• Translate CX initiatives into clear narratives for the organization.
• Lead editorial planning and manage content flow.
• Build cross-functional relationships to identify communications opportunities.
• Collaborate with stakeholders to develop talking points, presentations, and digital content.
• Create content and handle ad hoc requests.
• Apply strategic, analytical thinking and translate data into messages.

Skills

Corporate communications

Internal communications

Change management

Executive communication

Stakeholder management

Editorial planning

Omnichannel

AI fluency

Storytelling

Content creation

Tools

SharePoint

Slido

Eloqua

Poppulo

Job description

The Communications Manager within Cisco's Customer Experience (CX) team will lead enterprise-wide internal communications initiatives, translating complex strategic priorities into clear narratives for global audiences.

You will partner with senior leaders and cross-functional teams to craft messaging, manage editorial calendars, and drive alignment across Cisco's CX priorities, ensuring consistent, engaging communications that support growth.