Internal CX Communications Strategist

Cisco Systems, Inc.; San Jose (CA); Remote; USD 145,000 - 184,000; Full time

Job summary

Cisco Systems, Inc. seeks a Communications Manager to advance Customer Experience (CX) internal communications enterprise-wide.

You will lead strategic initiatives, partner with senior leaders, and translate complex business ideas into clear, engaging messages for Cisco employees. In a fast-paced, matrixed environment, you will steer editorial planning, content creation, and stakeholder collaboration to drive alignment and growth.

Qualifications

• Experience in corporate/internal communications within large tech or software organizations.
• Ability to translate complex business ideas into clear internal messages for senior leaders.
• Proven track record in stakeholder management and cross-functional collaboration.
• Experience supporting executive leaders and leading omnichannel editorial planning.

Responsibilities

• Develop and execute internal communication strategies aligned with key FY27 actions and company priorities.
• Serve as liaison between CX and Cisco to drive alignment and understanding of CX priorities.
• Translate CX initiatives and success stories into compelling narratives for the wider Cisco organization.
• Lead editorial planning, content flow, channels, and timing for internal audiences.
• Build cross-functional relationships to identify opportunities and prevent silos in communications.
• Collaborate with stakeholders to produce talking points, presentations, and digital content.
• Manage ad hoc content requests and ensure timely delivery of communications materials.
• Demonstrate strategic, analytical thinking and the ability to convey complex data clearly.

Skills

Corporate communications

Internal communications

Change management

Enterprise transformation

Executive storytelling

Stakeholder management

Editorial planning

Cross-functional collaboration

AI fluency

Influencing without authority

Tools

SharePoint

Slido

Eloqua

Poppulo

Job description

Cisco Systems, Inc. seeks a Communications Manager to advance Customer Experience (CX) internal communications enterprise-wide.

You will lead strategic initiatives, partner with senior leaders, and translate complex business ideas into clear, engaging messages for Cisco employees. In a fast-paced, matrixed environment, you will steer editorial planning, content creation, and stakeholder collaboration to drive alignment and growth.