Strategic Internal Communications Lead

UCSF Health; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

UCSF Health is seeking an Internal Communications Manager to shape how the organization informs, engages, and aligns its 20,000-person workforce. You'll partner with leaders across the health system to translate complex initiatives into clear, timely messages and to coordinate enterprise-wide communications.

The role is hands-on, onsite in San Francisco at least three days a week, requires five years in internal communications, strong writing and storytelling, and the ability to manage multiple

Qualifications

• Bachelor's degree in related area and/or equivalent experience/training.
• At least five (5) years of experience in internal communications, preferably in a healthcare or large organizational setting.
• Ability to be on-site in San Francisco at least three (3) days per week.
• Proven ability to develop and execute internal communications strategies that drive employee engagement.
• Strong writing, editing, and storytelling skills with the ability to tailor messages to different audiences and formats.
• Strong analytical skills to measure communication effectiveness and adjust strategies accordingly.
• Proficiency with internal communications tools, including intranet platforms, email management systems, and content management tools.
• Excellent interpersonal skills, with the ability to build relationships and provide strategic counsel to leaders.
• A hands-on, execution-focused approach with the ability to manage multiple projects simultaneously.

Responsibilities

• Develop and execute internal communication strategies that inform, engage, and align employees with UCSF Health's mission and priorities.
• Serve as a strategic advisor and hands-on communicator for Business Unit leaders, shaping messaging and communication plans that support key initiatives and operational goals.
• Lead systemwide internal communications initiatives as assigned, ensuring clarity, consistency, and alignment with organizational priorities.
• Represent UCSF Health's internal communications function in enterprise-wide initiatives, providing strategic guidance and leading execution of health system messaging.
• Create and deliver compelling content across multiple internal channels, including email, intranet, newsletters, and leadership updates.
• Support change management communication efforts to help employees navigate organizational transformations.
• Manage and refine internal communication platforms to enhance accessibility and engagement.
• Gather and analyze communication metrics to assess effectiveness and inform improvements
• Collaborate with communication colleagues across Health Communications, the Marketing Communications Department and UCSF to maintain consistency in messaging and ensure alignment across the enterprise.

Skills

Writing

Editing

Storytelling

Strategic advisory

Internal communications tools

Analytics

Education

Bachelor's degree

Tools

Intranet platforms

Email management systems

Content management systems

Job description

UCSF Health is seeking an Internal Communications Manager to shape how the organization informs, engages, and aligns its 20,000-person workforce. You'll partner with leaders across the health system to translate complex initiatives into clear, timely messages and to coordinate enterprise-wide communications.

The role is hands-on, onsite in San Francisco at least three days a week, requires five years in internal communications, strong writing and storytelling, and the ability to manage multiple