Strategic Internal Communications & Engagement Lead

Ross Stores; New York (NY); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance options

401(k) with employer match

Paid time off (PTO)

Employee stock purchase plan

Health & wellness benefits

Charitable donations matched

Job summary

Ross Stores in New York seeks a Lead, Internal Communications & Engagement to develop clear, timely content connecting Associates to business priorities, culture, and key moments. The role supports East and West Coast communications through newsletters, intranet content, leadership messages, events, campaigns, and storytelling.

Collaborate with HR, CSR, and the Senior Director to translate complex information into actionable content, uphold editorial standards, and drive consistent

Qualifications

• BA/BS degree.
• 5+ years of relevant communications experience with strong business writing, storytelling, editorial, and project management skills.
• Excellent written and verbal communication abilities.
• Strong organizational skills and ability to manage multiple deadlines.
• Ability to work independently and in a matrixed environment.

Responsibilities

• Newsletter & Intranet: Own the Buying Office newsletters end to end, content planning, writing, editing, coordination, and distribution.
• Buying Office Communications: Develop stories and communications that highlight evolving priorities and drive engagement.
• Corporate Social Responsibility (CSR): Support internal and external CSR campaigns with written, visual, and video content.
• Content Creation & Storytelling: Write clear, compelling content for internal audiences and shape narratives for channels.
• Tools & Standards: Maintain brand voice, adhere to AP Style and Ross Stores standards, use approved AI tools responsibly.

Skills

Business writing

Storytelling

Editorial

Project management

Interpersonal skills

Collaboration

Customer-service mindset

Education

BA/BS degree

Tools

Windows 10

Microsoft Office

Office 365

SharePoint Online

WordPress

InDesign

Illustrator

Canva

Acoustic

Job description

Ross Stores in New York seeks a Lead, Internal Communications & Engagement to develop clear, timely content connecting Associates to business priorities, culture, and key moments. The role supports East and West Coast communications through newsletters, intranet content, leadership messages, events, campaigns, and storytelling.

Collaborate with HR, CSR, and the Senior Director to translate complex information into actionable content, uphold editorial standards, and drive consistent