Strategic Insurance Operations Lead

Benchmark Insurance Group of Texas; Houston (TX); On-site; USD 140,000 - 220,000; Full time

Job summary

Benchmark Insurance Group of Texas is seeking a Director of Operations to lead the people, processes, technology, and performance systems powering our daily operations. You will evaluate workflows, eliminate inefficiencies, and establish measurable service standards across departments.

The right candidate will balance strategic leadership with hands-on execution, develop dashboards, and partner with sales, underwriting, account management, and policy servicing to drive growth and superior client

Qualifications

• Significant operations leadership experience within an insurance-related organization.
• Strong knowledge of commercial insurance workflows and client service processes.
• Demonstrated success in building scalable operating systems and leading teams.

Responsibilities

• Oversee people, processes, technology, and performance systems powering Benchmark's daily operations.
• Translate company goals into scalable operating plans and measurable outcomes.
• Design workflows for account management, underwriting, policy servicing, renewals, and related functions.

Skills

Operations leadership

Insurance industry knowledge

Process improvement

Team leadership

Analytical skills

Communication skills

Strategic thinking

Tools

Agency-management systems

CRM platforms

Ticketing tools

Reporting solutions

Job description

Benchmark Insurance Group of Texas is seeking a Director of Operations to lead the people, processes, technology, and performance systems powering our daily operations. You will evaluate workflows, eliminate inefficiencies, and establish measurable service standards across departments.

The right candidate will balance strategic leadership with hands-on execution, develop dashboards, and partner with sales, underwriting, account management, and policy servicing to drive growth and superior client