Strategic Director, Business Performance & Client Ops

Self Opportunity, Inc.; Irving (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Self Opportunity, Inc. in Irving, TX, is seeking a Director of Business Performance to provide strategic leadership, analytics, and workforce management support for a high-performing Client Services organization.

You will drive profitability, develop dashboards and KPIs, and collaborate with senior leadership to forecast staffing, optimize scheduling, and improve overall operational performance.

Qualifications

• Bachelor's degree in a related field required.
• 7+ years of experience in business analysis or performance leadership.
• Forecasting, staffing models, and workforce planning experience.
• Strong Excel and PowerPoint proficiency.

Responsibilities

• Lead profitability, productivity, and operational efficiency analyses.
• Develop dashboards and KPIs with Power BI; report on sales, calls, expenses.
• Partner with senior leaders to deliver actionable insights.
• Oversee workforce forecasting, scheduling optimization, and staffing.
• Collaborate with Finance on budgets, forecasts, and reporting.

Skills

Analytical thinking

Strategic leadership

Stakeholder management

Communication

Problem solving

Education

Bachelor's degree in Data Analytics/Finance/Economics/Accounting

Tools

Power BI

Salesforce

Excel

PowerPoint

Job description

Self Opportunity, Inc. in Irving, TX, is seeking a Director of Business Performance to provide strategic leadership, analytics, and workforce management support for a high-performing Client Services organization.

You will drive profitability, develop dashboards and KPIs, and collaborate with senior leadership to forecast staffing, optimize scheduling, and improve overall operational performance.