Strategic Insurance Account Delivery Lead

DXC Technology Company; New York (NY); On-site; USD 120,000 - 223,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

Paid holidays

Wellness program

Job summary

DXC Technology Company in the United States seeks a Sr Manager, Account Delivery to lead day-to-day delivery for Insurance Industry client accounts, ensuring commitments, service levels, and growth opportunities. You will partner with account delivery teams, manage budgets and forecasting, and drive KPIs and service improvements while staying current on industry trends and regulatory developments.

This role offers a comprehensive benefits program and requires strong leadership and client

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 8+ years in professional roles with 3+ years in account delivery or leadership.
• Experience supporting clients in the Insurance Industry.
• Demonstrated ability to manage complex client relationships and delivery commitments.
• Strong strategic planning, financial management, and team leadership skills.
• Experience managing service levels, KPIs, budgets, and forecasting.
• Strong executive communication, stakeholder management, problem-solving, and escalation management.
• Ability to identify opportunities for account expansion with sales support.

Responsibilities

• Lead day-to-day delivery and operational performance of assigned Insurance client accounts, ensuring commitments and service levels are met.
• Partner with Account Delivery Managers and cross-functional teams to ensure efficient account operations.
• Build and maintain relationships with client stakeholders to understand priorities and goals.
• Manage account financial performance including budget management and forecasting.
• Identify growth opportunities within existing accounts and align with DXC capabilities.
• Collaborate with leadership to define and monitor KPIs and service levels.
• Stay current on Insurance industry trends and regulatory developments.
• Proactively identify and resolve delivery or account-related issues.
• Provide regular updates on account performance, risks, and improvements.
• Drive continuous improvement in service quality, efficiency, and client satisfaction.

Skills

Account delivery leadership

Insurance industry knowledge

Executive communication

Budget forecasting

Client relationship management

Education

Bachelor's degree in Business/Technology/Insurance

Job description

DXC Technology Company in the United States seeks a Sr Manager, Account Delivery to lead day-to-day delivery for Insurance Industry client accounts, ensuring commitments, service levels, and growth opportunities. You will partner with account delivery teams, manage budgets and forecasting, and drive KPIs and service improvements while staying current on industry trends and regulatory developments.

This role offers a comprehensive benefits program and requires strong leadership and client