Sr Account Delivery Manager - Insurance

DXC Technology; United States; On-site; USD 140,000 - 220,000; Full time

Job summary

DXC Technology Company is seeking a Sr Manager, Account Delivery to lead day-to-day delivery for Insurance Industry client accounts. You will ensure commitments, service levels, and client expectations are met while driving financial performance and identifying growth opportunities.

The ideal candidate brings strong experience in account delivery, client relationship management, and service operations within the Insurance Industry, with the ability to partner with client stakeholders and

Qualifications

• Bachelor's degree in Business, Technology, Insurance, or a related field.

Responsibilities

• Lead day-to-day delivery and operational performance for Insurance client accounts, ensuring commitments and service levels are met.
• Partner with Account Delivery Managers and cross-functional teams to ensure efficient account operations.
• Build and maintain relationships with client stakeholders to understand priorities and goals.
• Manage account financial performance including budget management, cost control, and forecasting.
• Identify growth opportunities within existing accounts and align with DXC capabilities.
• Define and monitor KPIs, service levels, and operational metrics with leadership.
• Stay current on Insurance industry trends and regulatory developments affecting delivery.

Job description

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

We are seeking a Sr Manager, Account Delivery to lead day-to-day delivery operations for one or more Insurance Industry client accounts. This role is accountable for ensuring client commitments and service levels are consistently met, strengthening client relationships, driving operational and financial performance, and identifying opportunities for incremental account growth.

The ideal candidate brings strong experience in account delivery, client relationship management, and service operations within the Insurance Industry, with the ability to partner effectively with client stakeholders and internal leadership teams.

Essential Job Functions

• Lead the day-to-day delivery and operational performance of assigned Insurance client accounts, ensuring contractual commitments, service levels, and client expectations are met or exceeded.
• Partner with Account Delivery Managers, Associates, and cross-functional teams to ensure efficient and consistent account operations.
• Build and maintain strong relationships with client stakeholders to understand business priorities, operational challenges, and strategic goals.
• Manage account financial performance, including budget management, cost control, and accurate monthly and quarterly forecasting.
• Identify and develop growth opportunities within existing accounts by aligning client needs with relevant DXC capabilities and solutions.
• Collaborate with senior leadership to define, monitor, and improve key performance indicators (KPIs), service levels, and operational metrics.
• Stay current on Insurance Industry trends, business challenges, regulatory developments, and technology transformation and assess their impact on client strategies and service delivery.
• Proactively identify and resolve delivery or account-related issues, escalating critical matters when appropriate.
• Provide regular updates to leadership and client stakeholders regarding account performance, risks, financials, service levels, and improvement initiatives.
• Drive continuous improvement initiatives focused on service quality, operational efficiency, client satisfaction, and profitable delivery.

Basic Qualifications

• Bachelor's degree in Business, Technology, Insurance, or a related field, or an equivalent combination of education and relevant professional experience.
• Typically 8+ years of relevant professional experience, including at least 3+ years in account delivery, client delivery, service delivery, or a comparable leadership role.
• Experience supporting clients within the Insurance Industry is required, with knowledge of insurance business operations and/or technology environments.
• Demonstrated experience managing complex client relationships and delivery commitments.
• Strong capabilities in strategic planning, client relationship management, operational delivery, financial management, and team leadership.
• Experience managing service levels, KPIs, operational performance, budgets, and forecasting.
• Strong executive communication, stakeholder management, problem-solving, and escalation-management skills.
• Ability to identify opportunities for account expansion and collaborate with sales and account teams to support growth.
• Commitment to continuous learning and staying current with developments in insurance, technology, and service delivery.

Preferred Qualifications

• Experience working with large insurance carriers or complex insurance accounts.
• Knowledge of insurance operations across areas such as Life & Annuities, Property & Casualty (P&C), claims, policy administration, underwriting, or insurance business process services (BPS/BPO) is highly desirable.
• Experience managing large-scale technology, application, infrastructure, or business-process service delivery environments.
• Advanced degree in a relevant field is a plus.
• Relevant professional certifications, such as PMP (Project Management Professional), are preferred.