Sr Account Delivery Manager

DXC Technology Company; New York (NY); On-site; USD 120,000 - 223,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

Paid holidays

Wellness program

Job summary

DXC Technology Company in the United States seeks a Sr Manager, Account Delivery to lead day-to-day delivery for Insurance Industry client accounts, ensuring commitments, service levels, and growth opportunities. You will partner with account delivery teams, manage budgets and forecasting, and drive KPIs and service improvements while staying current on industry trends and regulatory developments.

This role offers a comprehensive benefits program and requires strong leadership and client

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 8+ years in professional roles with 3+ years in account delivery or leadership.
• Experience supporting clients in the Insurance Industry.
• Demonstrated ability to manage complex client relationships and delivery commitments.
• Strong strategic planning, financial management, and team leadership skills.
• Experience managing service levels, KPIs, budgets, and forecasting.
• Strong executive communication, stakeholder management, problem-solving, and escalation management.
• Ability to identify opportunities for account expansion with sales support.

Responsibilities

• Lead day-to-day delivery and operational performance of assigned Insurance client accounts, ensuring commitments and service levels are met.
• Partner with Account Delivery Managers and cross-functional teams to ensure efficient account operations.
• Build and maintain relationships with client stakeholders to understand priorities and goals.
• Manage account financial performance including budget management and forecasting.
• Identify growth opportunities within existing accounts and align with DXC capabilities.
• Collaborate with leadership to define and monitor KPIs and service levels.
• Stay current on Insurance industry trends and regulatory developments.
• Proactively identify and resolve delivery or account-related issues.
• Provide regular updates on account performance, risks, and improvements.
• Drive continuous improvement in service quality, efficiency, and client satisfaction.

Skills

Account delivery leadership

Insurance industry knowledge

Executive communication

Budget forecasting

Client relationship management

Education

Bachelor's degree in Business/Technology/Insurance

Job description

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

We are seeking a Sr Manager, Account Delivery to lead day-to-day delivery operations for one or more Insurance Industry client accounts . This role is accountable for ensuring client commitments and service levels are consistently met, strengthening client relationships, driving operational and financial performance, and identifying opportunities for incremental account growth.

The ideal candidate brings strong experience in account delivery, client relationship management, and service operations within the Insurance Industry , with the ability to partner effectively with client stakeholders and internal leadership teams.

Essential Job Functions

• - Lead the day-to-day delivery and operational performance of assigned Insurance client accounts , ensuring contractual commitments, service levels, and client expectations are met or exceeded.
• - Partner with Account Delivery Managers, Associates, and cross-functional teams to ensure efficient and consistent account operations.
• - Build and maintain strong relationships with client stakeholders to understand business priorities, operational challenges, and strategic goals.
• - Manage account financial performance, including budget management, cost control, and accurate monthly and quarterly forecasting .
• - Identify and develop growth opportunities within existing accounts by aligning client needs with relevant DXC capabilities and solutions.
• - Collaborate with senior leadership to define, monitor, and improve key performance indicators (KPIs), service levels, and operational metrics.
• - Stay current on Insurance Industry trends, business challenges, regulatory developments, and technology transformation and assess their impact on client strategies and service delivery.
• - Proactively identify and resolve delivery or account-related issues, escalating critical matters when appropriate.
• - Provide regular updates to leadership and client stakeholders regarding account performance, risks, financials, service levels, and improvement initiatives.
• - Drive continuous improvement initiatives focused on service quality, operational efficiency, client satisfaction, and profitable delivery.

Basic Qualifications

• - Bachelor's degree in Business, Technology, Insurance, or a related field, or an equivalent combination of education and relevant professional experience.
• - Typically 8+ years of relevant professional experience , including at least 3+ years in account delivery, client delivery, service delivery, or a comparable leadership role .
• - Experience supporting clients within the Insurance Industry is required , with knowledge of insurance business operations and/or technology environments.
• - Demonstrated experience managing complex client relationships and delivery commitments.
• - Strong capabilities in strategic planning, client relationship management, operational delivery, financial management, and team leadership .
• - Experience managing service levels, KPIs, operational performance, budgets, and forecasting.
• - Strong executive communication, stakeholder management, problem-solving, and escalation-management skills.
• - Ability to identify opportunities for account expansion and collaborate with sales and account teams to support growth.
• - Commitment to continuous learning and staying current with developments in insurance, technology, and service delivery.

Preferred Qualifications

• - Experience working with large insurance carriers or complex insurance accounts .
• - Knowledge of insurance operations across areas such as Life & Annuities, Property & Casualty (P&C), claims, policy administration, underwriting, or insurance business process services (BPS/BPO) is highly desirable.
• - Experience managing large-scale technology, application, infrastructure, or business-process service delivery environments.
• - Advanced degree in a relevant field is a plus.
• - Relevant professional certifications, such as PMP (Project Management Professional) , are preferred.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $119,900 - $222,700.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

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