Strategic Inside Sales Specialist - Construction & Equipment

DPR Construction; Boston, Northern (MA, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

DPR Construction in Boston seeks an experienced Inside Sales and Customer Support professional to manage inquiries, quotes, orders, and fulfillment. You will be the primary internal contact for customers, ensuring accurate processing and timely issue resolution while collaborating with outside sales, branch leadership, and internal teams.

The role requires 3–5 years in inside sales or customer service and a solid understanding of construction supplies or equipment. High school diploma required.

Qualifications

• High school diploma or equivalent experience required.
• 3-5 years of inside sales, customer service, or sales operations experience.
• 2-4 years of experience in construction supplies, equipment industry, or related field preferred.

Responsibilities

• Manages customer interactions throughout the order lifecycle, including inquiries, quoting, order processing, fulfillment, and issue resolution.
• Creates and maintains accurate sales quotes, sales orders, invoices, and rental or re-rental contracts in accordance with established standards.
• Coordinates purchasing activities for inventory, drop-ship items, re-rented equipment, and site services in alignment with procurement guidelines.
• Supports inventory, equipment, and receiving activities by maintaining accurate records, following inventory control procedures, and resolving discrepancies.
• Collaborates with outside sales representatives and branch leadership to identify customer needs and recommend appropriate solutions.
• Leverages product and equipment knowledge to support customer decision-making and resolve service-related issues.
• Prioritize daily tasks and manages time effectively to consistently meet service standards.

Skills

Inside Sales

Customer Service

Sales Operations

Product Knowledge

Time Management

Education

High School Diploma

Job description

DPR Construction in Boston seeks an experienced Inside Sales and Customer Support professional to manage inquiries, quotes, orders, and fulfillment. You will be the primary internal contact for customers, ensuring accurate processing and timely issue resolution while collaborating with outside sales, branch leadership, and internal teams.

The role requires 3–5 years in inside sales or customer service and a solid understanding of construction supplies or equipment. High school diploma required.