Strategic Inside Sales & Account Support Specialist

Würth Industry USA; Brooklyn (IN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Maternity/Paternal leave after 1 year

Tuition Reimbursement

Health benefits

401(k)

Job summary

Würth Industry USA is seeking an Inside Sales Representative to serve as the internal first line contact for assigned customer accounts. The role focuses on sales, expediting, quoting, and quality assurance across the end-to-end sales cycle.

The position emphasizes professional customer support, data-driven decision making, and collaboration with cross-functional teams to drive order fulfillment and profitability.

Qualifications

• Bachelor’s degree preferred. High school diploma/GED.
• Minimum 3–5 years customer service/inside sales or related experience.
• Advanced Excel skills.
• SAP skills are advantageous.
• Read and analyze customer purchase orders, drawings and vendor-supplied reference material.

Responsibilities

• Meet established KPIs.
• Represent the company professionally and courteously.
• Partner with Sales team to ensure account retention and order fulfillment troubleshooting.
• Data entry, quote support, record management and CRM data handling.
• Proactively drive account management and support the sales process.
• Collaborate with cross-functional teams to resolve customer issues.
• Improve customer VMI program and profitability.
• Prepare continuous improvement reviews for customers.
• Manage customer portals for demand, quotes and corrective actions.

Skills

Customer service

Data analysis

Communication

Excel

Education

Bachelor’s degree preferred

High school diploma/GED

Tools

SAP

Job description

Würth Industry USA is seeking an Inside Sales Representative to serve as the internal first line contact for assigned customer accounts. The role focuses on sales, expediting, quoting, and quality assurance across the end-to-end sales cycle.

The position emphasizes professional customer support, data-driven decision making, and collaboration with cross-functional teams to drive order fulfillment and profitability.