Strategic Inside Account Manager

Taco-Metals-1

Sparta (TN)

On-site

USD 60,000 - 90,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

TACO Metals in Sparta, TN, is seeking an Inside Account Manager to own a portfolio of customer accounts and drive profitable growth. You will be the primary contact, building lasting relationships and delivering strategic account plans.

The role blends customer service with growth initiatives, requiring strong analytical, negotiation, and cross-functional collaboration. Responsibilities include conducting business reviews, guiding pricing discussions, and coordinating internal resources to

Qualifications

High school diploma or equivalent.
At least five years of customer service, sales, or account-management experience in manufacturing or distribution.
Experience managing accounts with responsibility for revenue, retention, profitability, or growth.
Strong business acumen and supply-chain knowledge.
Strong analytical, communication, negotiation, organizational, and follow-up skills.
Ability to manage competing priorities, exercise sound judgment, and work independently within defined authority.
Proficiency with Microsoft Office and CRM systems.
Ability and willingness to travel as required.

Responsibilities

Own an assigned portfolio of customer accounts and serve as the primary business contact.
Build trusted, long-term customer relationships through proactive communication and regular outreach.
Develop, recommend, implement, and execute account strategies, growth plans, retention plans, and approved action plans.
Conduct periodic customer business reviews to identify opportunities, address account needs, and strengthen partnerships.
Analyze revenue, gross margin, buying trends, product penetration, profitability, retention risk, and long-term customer value.
Recommend account priorities, customer programs, growth opportunities, product-penetration initiatives, and retention plans.
Maintain accurate Salesforce records of customer interactions, strategies, opportunities, business-review outcomes, follow-up activities, and pipeline activity.
Use CRM reporting to support account planning and identify customer trends, retention risks, and growth opportunities.
Drive profitable sales growth and achieve assigned revenue, gross margin, retention, profitability, and growth objectives.
Identify and pursue cross-selling, upselling, new-product, and product-line penetration opportunities.
Re-engage inactive and dormant customer accounts.
Generate, review, and follow up on quotations to improve quote-to-order conversion.
Support customer discussions regarding pricing, terms, programs, and service needs.
Evaluate account performance, profitability, retention risk, and growth potential.
Recommend pricing strategies, customer programs, account priorities, retention plans, and growth opportunities based on business impact and long-term account value.
Conduct customer business reviews and follow through on approved account action plans.
Exercise discretion, sound business judgment, and accountable decision-making within defined authority limits.
Escalate exceptions, non-standard requests, and matters outside approved authority with supporting analysis and recommendations.
Partner with Sales, Finance, Operations, Supply Chain, Marketing, Engineering, and Customer Service to support account growth, service, and profitability.