Strategic Initiatives Analyst, Customer Segment

Bank of America; Garden City (ID); On-site; USD 78,000 - 119,000; Full time

Benefits offered by this job

Discretionary incentive eligible

Annual discretionary plan

Job summary

Bank of America is seeking a Customer Segment Consultant I to lead the design, analysis, execution, and sustainment of strategic initiatives within a business segment. You will coordinate tasks, analyze processes for efficiency, manage risks, and partner with product, channel, and operations teams to ensure integrated execution and transparent outcomes.

The role emphasizes building business cases, maintaining stakeholder relationships, supporting change management, and documenting deliverables

Qualifications

• 3+ years of relevant experience.
• Advanced skills in MS PowerPoint and Excel.
• Knowledge of business process workflows and database-driven solutions.
• Intellectually curious and detail-oriented.
• Strong ability to translate strategy into executable steps.
• Proven ability to lead meetings, set agendas, and track deliverables.
• Ability to manage multiple priorities and communicate with stakeholders.

Responsibilities

• Leads the design, analysis, and implementation of strategic initiatives within a business segment.
• Analyzes processes to identify opportunities for efficiency and long-term sustainability.
• Coordinates project tasks across teams and manages risk for timely delivery.
• Collaborates with product, channel, and operations for integrated execution.
• Builds business cases, maintains stakeholder relationships, and documents changes.

Skills

Active Listening

Attention to Detail

Collaboration

Critical Thinking

Written Communications

Decision Making

Influence

Oral Communications

Prioritization

Problem Solving

Adaptability

Customer Focus

Data Management

Emotional Intelligence

Risk Management

Collaboration across teams

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Airtable

Job description

Bank of America is seeking a Customer Segment Consultant I to lead the design, analysis, execution, and sustainment of strategic initiatives within a business segment. You will coordinate tasks, analyze processes for efficiency, manage risks, and partner with product, channel, and operations teams to ensure integrated execution and transparent outcomes.

The role emphasizes building business cases, maintaining stakeholder relationships, supporting change management, and documenting deliverables